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The CallTools.com blog provides contact center insights every other Wednesday. No matter how many agents you have, whether you run a small business or a massive enterprise, CallTools.com offers news & tips to help your company succeed.

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B2B Telemarketing Campaign Tips

B2B Telemarketing Tips to Enhance Campaign Success

September 15th, 2021

Preparation is key in any telemarketing campaign. When organizing a B2B telemarketing campaign, agents might need additional training. Contacting industry professionals in a B2B campaign can be more challenging than traditional telemarketing.

Reducing Average Call Handle Time

Reducing Average Call Handle Time to Improve Customer Experience

September 1st, 2021

Reducing average call handle times (ACHT) can help boost your overall customer experience. Employing the right technology tools, along with proper agent training can ensure that your customers’ inquiries are addressed in a timely manner.

Call Queuing in Inbound Call Centers

People Hate the Wait: The Importance of Call Queuing in Inbound Call Centers

August 18th, 2021

Call queuing is an essential feature for inbound call centers. Reducing call queue times is the ultimate goal of any call center. First you must analyze the causes of high wait times then employ the proper technology to reduce these.

Omnichannel Call Center Benefits

Why You Should Use an Omnichannel Call Center in 2021

August 4th, 2021

As technology progresses, customer trends continue to evolve. In the same light, your call center should evolve to adapt to your customers. Omnichannel call centers can provide your customers with the channels they prefer to get in touch with your business.

Consumer Confidence in Financial Call Centers

How To Improve Consumer Confidence in Financial Call Centers

July 21st, 2021

Running a financial call center can be difficult in modern telephony. With call blocking dominating consumer preferences, employing the right set of tools for your finacial call center is imperative to achieve success.

Industries That Benefit From Predictive Dialers

Select a Dialer Series: Which Industries Benefit from Predictive Dialers?

July 7th, 2021

Call centers rely on technology and tools available to agents and managers. When setting up a campaign, selecting the right dialer is essential. These industries can benefit from using a predictive dialer for campaigns.