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Manage your own customer service or sales team efficiently and effectively. Whether you are a small business with only a couple agents or a large enterprise with an entire floor, call center tips provided by CallTools.com can improve your return on investment.

Innovative Calling Monthly

Bi-Weekly Sales & Service Newsletter

Updated twice monthly. Improve productivity of your in-house agents and call center with tips from CallTools.com

Outbound Call Center Services You Should Be Doing Yourself

Outbound Call Center Services You Should Be Doing Yourself

January 11, 2017

Lead generation and sales calls are often outsourced to larger call centers equipped to handle dialing through large lists. Find out how you can take back control of your outbound call center services and bring them in-house using cloud based call center software.

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Recent Articles

Call Center Setup Month

Which Type of Dialer is Right for Your Call Center Setup?

December 21, 2016

Selecting the type of dialer your agents will use is an important aspect of your call center setup. Learn the differences between dialers and the questions you need to consider in order to assess the needs of your company. Make an educated choice for your business.

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Call Center Setup Month

4 Keys to A Successful Virtual Call Center Setup

December 7, 2016

Strengthen your relationships with your customers. Virtual call centers move you closer to the people you service and keep you plugged in. These 4 keys will empower you to establish your own remotely located agents and reap the benefits.

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Key Performance Indicators Month
coach agents for call center performance

Improve Call Center Performance by Analyzing These Metrics

November 8, 2016

Having software in place to track metrics is important, but which key performance indicators should you be analyzing? Find out how to increase call center performance with a few KPI’s that can track which agents are performing and which agents need training.

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