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The CallTools.com blog provides contact center insights every other Wednesday. No matter how many agents you have, whether you run a small business or a massive enterprise, CallTools.com offers news & tips to help your company succeed.
Using inside sales cadences makes it easier to follow up with leads and prospects in a timely manner. Using cadences provides a strategic approach to contacting each prospect and
Preview dialing is often written off due to the amount of time it takes to dial numbers individually. However, dialing at a slow speed still comes with some benefits that a predictive dialer doesn’t have.
Learn which contact center software features are most helpful when it comes to building rapport with your prospects and customers. How can you use these features to your benefit when it comes to establishing relationships?
Your customer service team is on the frontlines of the customer experience and can make or break your customers’ opinion of your company. It is imperative to train agents properly. What is the best way to train your customer service team?
Capitalize on the latest trends in sales by moving some of your agents in-office and forming an inside sales team. As more companies transition from outside to inside sales, don’t you want to be part of the forefront?
2017 proved to be a year of massive adjustments to continued changes in the technological spectrum for the call center industry. Find out our predictions for the trajectory of contact center solutions in 2018.
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