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The blog provides contact center insights every other Wednesday. No matter how many agents you have, whether you run a small business or a massive enterprise, offers news & tips to help your company succeed.

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Preparing an Outbound Dialing Strategy

Improve Your Outbound Dialing Strategy with a Little Preparation

March 3rd, 2021

Devising a comprehensive outbound dialing strategy can be the difference between a failed or successful campaign. Equipping your agents with the right tools and putting in initial planning efforts helps your call center excel.

Lead Qualification Sales Process

Optimize Your Sales Process with Lead Qualification

February 17th, 2021

Lead qualification is a vital step in the sales process. By having agents qualify leads, your lists become refined and allow closing agents to make more accurate calls. This process can weed out uninterested leads leaving better contacts for closing agents.

Enhanced Call Center Agent Training

Tips for Enhanced Call Center Agent Training and Hiring

February 3rd, 2021

Creating the perfect call center team requires forethought, diligence and planning. Proper call center agent training begins with the hiring process, and continues throughout the employment of the agent for ideal results.

Benefits of a Cloud Contact Center

Benefits of Migrating to a Cloud Contact Center

January 20th, 2021

Call centers often struggle to keep up with the latest technology and regulations. If you are using legacy hardware and software, migrating to a cloud-based software can help your business manage scalability and remote employees.

Setup a Solar Dialing Campaign

How to Setup a Property Solar Dialing Campaign

January 6th, 2021

Before starting an outbound dialing campaign, managers should draw out strategies for agents to succeed. Solar dialing campaigns face a variety of challenges, but these tips can help improve your campaign in increase effectiveness.

Top Call Center Software Features in 2021

Top 10 Call Center Software Features for 2021

December 23rd, 2020

Equipping your calling agents for success will help you call center stand out in 2021. You should consider employing these essential call center software features to streamline and optimize your call center operations.