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Welcome to the CallTools.com Blog

The CallTools.com blog provides contact center insights every other Wednesday. No matter how many agents you have, whether you run a small business or a massive enterprise, CallTools.com offers news & tips to help your company succeed.

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Customer Engagement Strategies

Statistics Show Strong Customer Engagement Strategies Are Key

August 21st, 2019

Better customer engagement means better revenue flow. Contacting customers in their preferred method and analyzing the data you get from your interactions is only part of it. Read more about the best systems and strategies to use when engaging all your prospects and current clients.

Boost Sales With Inside Sales Techniques

Magnify Your Inside Sales With These 6 Inside Sales Training Tips

August 7th, 2019

Every employee needs proper training to reach their sales goals and meet expectations. Using these six sales training techniques, you are sure to boost your sales and create a team of rock stars.

Holiday Email and SMS

Utilizing SMS & Email in High Volume Call Centers | Holiday Prep Series

July 24th, 2019

The holiday volume is about to hit. In the second part of the holiday prep series, we talk about how not every issue needs a one-on-one phone conversation. Find out how you can increase agent productivity by encouraging contact over SMS and email.

Training Call Center Agents For Holidays

Training Call Center Agents For The Unknown | Holiday Prep Series

July 10th, 2019

With the holiday season comes higher call volume. First and foremost, you’re going to want to get everyone ready for the busy season. Find out what to train for and how to go about it, in part one of our “Holiday Prep Series.”

Interview Inside Sales Agents

Interviews That Identify the Best Inside Sales Reps

June 26th, 2019

It’s difficult to know whether a person will perform well based only on their interview. Still, there are some questions to ask that help eliminate the most difficult people. Learn some great tips to help you find the best employees for the job!

Sales SMS Templates

SMS Messaging Templates Give Inside Sales Teams Something To Say

June 12th, 2019

SMS is not a common sales channel. While it may seem informal, there are great uses for text messaging for inside sales. Learn the proper way to nurture leads and reach existing customers over SMS. Take it one step further with a system that allows for template creation, and you’re well on your way to success.