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The CallTools.com blog provides contact center insights every other Wednesday. No matter how many agents you have, whether you run a small business or a massive enterprise, CallTools.com offers news & tips to help your company succeed.
Building your sales team can be a laborious process. The first step is finding the right sales approach. Outside or inside sales? Determining the right sales model for your business as well can help to bolster your business’ success.
Your dialing practices could be getting your numbers marked as “scam likely”. Here are some telemarketing practices you should avoid in order to maintain your business’ reputation and avoid getting your numbers flagged.
When creating an outbound dialing campaign, strategy is important. Political dialing campaigns, when done correctly can yield astounding results, however regulations vary from traditional campaigns federally and statewide.
Your selling tactics are the first face of your business to new leads. Using the right sales tactics can help improve your business repuatation and improve customer loyalty. Adaptive selling is one good way you can help improve your customer relationships.
Ensuring your call center runs smoothly for the holidays is imperative to keep up with the demand from consumers. Incentivizing your calling agents could be the key to ensuring success for the holidays.
Infrastructure, platform and software are the main service models for cloud computing services. Each provide their own unique benefits depending on the needs of your business. Finding the best solution to manage your business needs is a crucial aspect of building scalability in your business.
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Tim N.
"One of the best dialer's I have used with a lot of options and highly detailed. Great staff and tech team."
Lahra W.
"I have to say the product is great, but more importantly the people, specifically my AE. He is a true professional."
Jason M.
