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The CallTools.com blog provides contact center insights every other Wednesday. No matter how many agents you have, whether you run a small business or a massive enterprise, CallTools.com offers news & tips to help your company succeed.

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Tips for Political Dialing Campaigns

Tips to Conducting Successful Political Dialing Campaigns

January 8th, 2020

When creating an outbound dialing campaign, strategy is important. Political dialing campaigns, when done correctly can yield astounding results, however regulations vary from traditional campaigns federally and statewide.

Adaptive Selling for Customer Relationships

Adaptive Selling Will Transform Your Customer Relationships

December 25th, 2019

Your selling tactics are the first face of your business to new leads. Using the right sales tactics can help improve your business repuatation and improve customer loyalty. Adaptive selling is one good way you can help improve your customer relationships.

Holiday Incentives for Call Center Agents

Incentivising Your Call Center Agents for the Holidays | Holiday Prep Series

December 11th, 2019

Ensuring your call center runs smoothly for the holidays is imperative to keep up with the demand from consumers. Incentivizing your calling agents could be the key to ensuring success for the holidays.

Cloud Computing Services and Business Scalability

SaaS, PaaS or IaaS? Which Cloud Computing Service Fits You?

November 27th, 2019

Infrastructure, platform and software are the main service models for cloud computing services. Each provide their own unique benefits depending on the needs of your business. Finding the best solution to manage your business needs is a crucial aspect of building scalability in your business.

IVRs and Skill Based Routing for Holidays

Using IVR & Skill-based Routing to Scale Your Business for the Holidays

November 13th, 2019

The holiday seasons tend to see an influx of support and service calls. Using an interactive voice responses in conjunction with skill-based routing will help your business manage calls more efficiently and improve your customers’ experience.

Use The Right Outbound Number

Outbound Dialing Campaigns Will Ruin Your Personal Phone Number

October 30th, 2019

Dialing outbound with your main numbers could damage your business’ reputation. When using outbound dialing you should ideally be implementing disposable numbers or a predictive dialer that masks your number.