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The CallTools.com blog provides contact center insights every other Wednesday. No matter how many agents you have, whether you run a small business or a massive enterprise, CallTools.com offers news & tips to help your company succeed.

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Benefits of Using a Predictive Dialer

Top Benefits of Using a Predictive Dialer in Your Call Center

March 18th, 2020

If your company relies on cold calling to make sales, you need a predictive dialer that will improve efficiency and help increase conversions. Without a predictive dialer, you can’t keep up with your competitors. Once you learn the following six benefits of predictive dialers, you’ll understand why they’ve become so important to modern call centers. […]

Essential Call Center Tools

Essential Call Center Tools to Increase Agent Efficiency

March 4th, 2020

Calling agent efficiency is pivotal for a call center to operate efficiently. Ensuring your business has the right call center tools, both hardware and software, will help to ensure success between both managers and agents.

In-House Call Centers

Pros and Cons of In-House vs. Outsourced Call Centers

February 19th, 2020

Housing a call center can be an expensive and time consuming process. Outsourcing a call center can be a cheaper solution however it may come with many hidden issues. Deciding whether to use an in-house call center or outsourced one is a critical step in setting up your business’ call center.

Leverage Outside and Inside Sales Teams

How to Leverage Your Outside and Inside Sales Teams

February 5th, 2020

Building your sales team can be a laborious process. The first step is finding the right sales approach. Outside or inside sales? Determining the right sales model for your business as well can help to bolster your business’ success.

Telemarketing Practices to Avoid Flags

Telemarketing Practices to Avoid Your Getting Numbers Flagged

January 22nd, 2020

Your dialing practices could be getting your numbers marked as “scam likely”. Here are some telemarketing practices you should avoid in order to maintain your business’ reputation and avoid getting your numbers flagged.

Tips for Political Dialing Campaigns

Tips to Conducting Successful Political Dialing Campaigns

January 8th, 2020

When creating an outbound dialing campaign, strategy is important. Political dialing campaigns, when done correctly can yield astounding results, however regulations vary from traditional campaigns federally and statewide.