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Manage your own customer service or sales team efficiently and effectively. Whether you are a small business with only a couple agents or a large enterprise with an entire floor, call center tips provided by CallTools.com can improve your return on investment.

Innovative Calling Monthly

Bi-Weekly Sales & Service Newsletter

Updated twice monthly. Improve productivity of your in-house agents and call center with tips from CallTools.com

7 Pitfalls of Choosing to Outsource Sales Calls

February 21, 2017

When you outsource sales calls to outside offices, you run the risk of low agent performance, poor call quality, lack of direction, and poor training, just to start. It’s smarter to bring your sales team in-house and take back control of your call center.

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Recent Articles

Telemarketing In-House Can Increase Your Call Volumes and Sales Today

February 8, 2017

Outsourcing your telemarketing team blurs the communication abilities between your openers and your closers. Find out why it is best to bring telemarketing in-house and keep agents under one roof with affordable cloud-based call center software.

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7 New Tips for Call Center Agent Training Success in 2017

January 24, 2017

As call center technology evolves, your call center agent training should adjust with it if you want to be successful. Find out how the latest features available from cloud call center systems give you the ability to amplify your training process.

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Outbound Call Center Services You Should Be Doing Yourself

Outbound Call Center Services You Should Be Doing Yourself

January 11, 2017

Lead generation and sales calls are often outsourced to larger call centers equipped to handle dialing through large lists. Find out how you can take back control of your outbound call center services and bring them in-house using cloud based call center software.

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