The CallTools.com blog provides contact center insights every other Wednesday. No matter how many agents you have, whether you run a small business or a massive enterprise.
Call monitoring can seem a bit daunting for agents initially. However, it has the potential to enhance levels of service for managers, agents and customers alike. These are some of the benefits real-time call monitoring can provide for your call center.
IVRs can be powerful tools to help improve your customers’ experience in your contact center. However, using out of date or poorly configured software can ruin a frustrate customers and cause your containment rate to rise.
When conducting outbound sales, the tools you equip your agents with are imperative. Tools are meant to fit a desired need, or purpose. These are some of the instances where preview dialers can help set your contact center apart.
The STIR/SHAKEN technology aims to protect consumers from the onslaught of robocallers. However, this technology has also hampered some businesses in the contact center space. These are some of the side effects of STIR/SHAKEN.
Follow ups on leads is essential to improving your closing rates. Developing the right sales cadence for your target audience is critical. These 7 steps can help improve your lead follow up strategy and yield more closing sales.
Preparation is key in any telemarketing campaign. When organizing a B2B telemarketing campaign, agents might need additional training. Contacting industry professionals in a B2B campaign can be more challenging than traditional telemarketing.
November 24, 2021
Why You Should Use Real-Time Call Monitoring in Your Contact Center
November 10, 2021
October 27, 2021