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Welcome to the Blog

The blog provides contact center insights every other Wednesday. No matter how many agents you have, whether you run a small business or a massive enterprise, offers news & tips to help your company succeed.

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Creating a Captivating Inside Sales Cadence

March 7th, 2018

Using inside sales cadences makes it easier to follow up with leads and prospects in a timely manner. Using cadences provides a strategic approach to contacting each prospect and

Boosting Contact Ratios and Compliance with Preview Dialing

February 21st, 2018

Preview dialing is often written off due to the amount of time it takes to dial numbers individually. However, dialing at a slow speed still comes with some benefits that a predictive dialer doesn’t have.

5 Software Features to Help Build Rapport

February 7th, 2018

Learn which contact center software features are most helpful when it comes to building rapport with your prospects and customers. How can you use these features to your benefit when it comes to establishing relationships?

5 Tips to Train an Awesome Customer Service Team

January 24th, 2018

Your customer service team is on the frontlines of the customer experience and can make or break your customers’ opinion of your company. It is imperative to train agents properly. What is the best way to train your customer service team?

Tips For Building an Inside Sales Team

January 10th, 2018

Capitalize on the latest trends in sales by moving some of your agents in-office and forming an inside sales team. As more companies transition from outside to inside sales, don’t you want to be part of the forefront?

Top Contact Center Predictions for 2018

December 27th, 2017

2017 proved to be a year of massive adjustments to continued changes in the technological spectrum for the call center industry. Find out our predictions for the trajectory of contact center solutions in 2018.