Receive helpful, insightful articles written by call center experts directly to your inbox, unsubscribe at any time!
The CallTools.com blog provides contact center insights every other Wednesday. No matter how many agents you have, whether you run a small business or a massive enterprise, CallTools.com offers news & tips to help your company succeed.
Devising a comprehensive outbound dialing strategy can be the difference between a failed or successful campaign. Equipping your agents with the right tools and putting in initial planning efforts helps your call center excel.
Lead qualification is a vital step in the sales process. By having agents qualify leads, your lists become refined and allow closing agents to make more accurate calls. This process can weed out uninterested leads leaving better contacts for closing agents.
Creating the perfect call center team requires forethought, diligence and planning. Proper call center agent training begins with the hiring process, and continues throughout the employment of the agent for ideal results.
Call centers often struggle to keep up with the latest technology and regulations. If you are using legacy hardware and software, migrating to a cloud-based software can help your business manage scalability and remote employees.
Before starting an outbound dialing campaign, managers should draw out strategies for agents to succeed. Solar dialing campaigns face a variety of challenges, but these tips can help improve your campaign in increase effectiveness.
Equipping your calling agents for success will help you call center stand out in 2021. You should consider employing these essential call center software features to streamline and optimize your call center operations.
"We've tested multiple dialers available on the market. This is one is the one you want for your business."
Tim N.
"One of the best dialer's I have used with a lot of options and highly detailed. Great staff and tech team."
Lahra W.
"I have to say the product is great, but more importantly the people, specifically my AE. He is a true professional."
Jason M.
