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Welcome to the CallTools.com Blog

The CallTools.com blog provides contact center insights every other Wednesday. No matter how many agents you have, whether you run a small business or a massive enterprise, CallTools.com offers news & tips to help your company succeed.

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Making the Most with CRM Data in Each Department of Your Company

January 9th, 2019

The benefits of a strong customer relationship management platform spread throughout your entire company. Discover how each department can make use of at least one aspect of your CRM system.

How to Close a Sale: 5 Reasons Clients Don’t Buy

December 26th, 2018

Improving your closing rates starts at understanding your prospects. Customers don’t buy the company, they buy sales agents. See how you could be closing more deals and learn the 5 reasons prospects don’t convert to customers to avoid these pitfalls later.

Improving Profitable Call Center Metrics By Using Predictive Analytics

December 12th, 2018

Traditional call metrics can lack an instant impact on how you handle your inbound calls. Predictive analytics could tell you information about a caller quickly, such as their mood or the urgency of their situation. These types of metrics could change the direction of a call quickly, often with added benefits.

How to Create True Opt-In Lists for Telemarketing Calls & SMS Messaging

November 28th, 2018

There are a few different ways to build a list of leads that will buy your product or service. Creating landing pages with opt-in forms are one of the best ways to grow your database. Find out some best practices for creating effective landing pages that convert.

predictive dialer calling software

Is Your Calling Software Predicting Opportunities for Your Sales Team?

November 14th, 2018

Technology is advancing and not all calling software is alike. Predictive dialing is just one part of what makes modern calling software able to create more opportunities for you sales team. Have you taken advantage of redialing rules to get the most out of every lead you dial?

increase contact rates mobile

How Adding A Field for Mobile Phone Can Improve Your Contact Ratio

October 31st, 2018

Having a mobile number on a lead can make your sales team’s job easier, improve conversions from leads and even expand customer service later on. Add a mobile phone number field to your form and start improving your sales process from online leads.