Call centers often struggle to keep up with the latest technology and regulations. If you are using legacy hardware and software, migrating to a cloud-based software can help your business manage scalability and remote employees.
The CallTools.com blog provides contact center insights every other Wednesday. No matter how many agents you have, whether you run a small business or a massive enterprise, CallTools.com offers news & tips to help your company succeed.
The holidays are always a stressful time. But in 2020 with more call center agents working remotely a plethora of issues can arise. These tools and tips can help ensure your call center runs efficiently during this holiday season.
Predictive dialers show numerous benefits for call centers in terms of improving KPI. Call center managers however need to remain vigilant in monitoring and optimizing outbound campaigns to avoid pitfalls that can increase costs.
Selecting the right dialer for you outbound campaign’s need can be a daunting process. For the real estate industry, preview dialers may carry an advantage over other dialing systems for your agents.