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The CallTools.com blog provides contact center insights every other Wednesday. No matter how many agents you have, whether you run a small business or a massive enterprise, CallTools.com offers news & tips to help your company succeed.
When creating an outbound dialing campaign, strategy is important. Political dialing campaigns, when done correctly can yield astounding results, however regulations vary from traditional campaigns federally and statewide.
Your selling tactics are the first face of your business to new leads. Using the right sales tactics can help improve your business repuatation and improve customer loyalty. Adaptive selling is one good way you can help improve your customer relationships.
Ensuring your call center runs smoothly for the holidays is imperative to keep up with the demand from consumers. Incentivizing your calling agents could be the key to ensuring success for the holidays.
Infrastructure, platform and software are the main service models for cloud computing services. Each provide their own unique benefits depending on the needs of your business. Finding the best solution to manage your business needs is a crucial aspect of building scalability in your business.
The holiday seasons tend to see an influx of support and service calls. Using an interactive voice responses in conjunction with skill-based routing will help your business manage calls more efficiently and improve your customers’ experience.
Dialing outbound with your main numbers could damage your business’ reputation. When using outbound dialing you should ideally be implementing disposable numbers or a predictive dialer that masks your number.
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