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Welcome to the CallTools.com Blog

The CallTools.com blog provides contact center insights every other Wednesday. No matter how many agents you have, whether you run a small business or a massive enterprise, CallTools.com offers news & tips to help your company succeed.

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predictive dialer calling software

Is Your Calling Software Predicting Opportunities for Your Sales Team?

November 14th, 2018

Technology is advancing and not all calling software is alike. Predictive dialing is just one part of what makes modern calling software able to create more opportunities for you sales team. Have you taken advantage of redialing rules to get the most out of every lead you dial?

increase contact rates mobile

How Adding A Field for Mobile Phone Can Improve Your Contact Ratio

October 31st, 2018

Having a mobile number on a lead can make your sales team’s job easier, improve conversions from leads and even expand customer service later on. Add a mobile phone number field to your form and start improving your sales process from online leads.

track key performance metrics

3 Ways to Track Agent Performance and Improve Your Sales

October 17th, 2018

Are you receiving call metrics yet? Call center software provides you with key performance indicators that can improve sales quickly. See which 3 ways you can track agent performance and start increasing your closing ratios.

sms best practices

How Can My Business Use SMS To Get In Contact With Customers?

October 3rd, 2018

Boost contact ratios with SMS by knowing the best times to contact customers and the best practices. Start building customer rapport with an SMS campaign that puts you in contact with your customers the right way.

Creating a Captivating Inside Sales Cadence

March 7th, 2018

Using inside sales cadences makes it easier to follow up with leads and prospects in a timely manner. Using cadences provides a strategic approach to contacting each prospect.

Boosting Contact Ratios and Compliance with Preview Dialing

February 21st, 2018

Preview dialing is often written off due to the amount of time it takes to dial numbers individually. However, dialing at a slow speed still comes with some benefits that a predictive dialer doesn’t have.