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Manage your own customer service or sales team efficiently and effectively. Whether you are a small business with only a couple agents or a large enterprise with an entire floor, call center tips provided by CallTools.com can improve your return on investment.

Innovative Calling Monthly

Bi-Weekly Sales & Service Newsletter

Updated twice monthly. Improve productivity of your in-house agents and call center with tips from CallTools.com

Why Do You Need a Power Dialer?

April 19, 2017

Using a power dialer in your contact center returns the control to your hands. Increase efficiency, maximize productivity, accelerate call center metrics, and minimize abandoned calls with a power dialing solution.

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Recent Articles

What is a Preview Dialer?

Why Do You Need a Preview Dialer?

April 5, 2017

Preview dialers offer more control and precision than predictive or power dialers. While you sacrifice speed, you gain the ability to connect more directly with customers and offer more tailored service to each. Find out more about how a preview dialer can help your business.

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Is Your Caller ID Losing Your Leads?

March 22, 2017

Dialing your leads with a toll-free number is careless and impacts you more negatively than you might realize. By using Group Local Match instead you can raise answer rate and increase your credibility with the leads you call.

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CallTools.com Rolls Out System Hotkeys

March 21, 2017

Keyboard shortcuts have become increasingly popular to assist disabled users to navigate software easier. CallTools.com recently released system hotkeys to help these users.

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