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The CallTools.com blog provides contact center insights every other Wednesday. No matter how many agents you have, whether you run a small business or a massive enterprise, CallTools.com offers news & tips to help your company succeed.
Infrastructure, platform and software are the main service models for cloud computing services. Each provide their own unique benefits depending on the needs of your business. Finding the best solution to manage your business needs is a crucial aspect of building scalability in your business.
The holiday seasons tend to see an influx of support and service calls. Using an interactive voice responses in conjunction with skill-based routing will help your business manage calls more efficiently and improve your customers’ experience.
Dialing outbound with your main numbers could damage your business’ reputation. When using outbound dialing you should ideally be implementing disposable numbers or a predictive dialer that masks your number.
Does your team employ adaptive selling methods? If not, you’re missing out. Adaptive selling happens to some extent with any reliable agent. Developing intentional practices for adaptive sales take an agent’s productivity to the next level. Find out more about incorporating an adaptive selling approach.
Perfecting a set of sales cadences for the reps at your company is no new practice. Incorporating SMS messaging into your cadence might be, though. Have you implemented texting into the sales cadences at your company yet?
Increasing the capacity of your call center can get expensive if you try to throw agents at the situation. Optimize your process by using a predictive dialer the right way to scale and get more out of every calling agent on the floor.
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