September 2, 2020

Increase Call Center Conversions with These Tips

Increase Call Center Conversions

Telemarketing is one of the marketing strategies embraced by many companies because of its ability to establish a brand image. It also helps to enhance the chances of winning long-term customers. While telemarketing is an effective strategy, improper execution can fail to yield optimum results due to low call center conversions.

It is by holding remarkable conversations that agents successfully close sales and turn prospects into actual customers. These telemarketing tips give you insights on how you can increase your call center conversions.

Get the Right Team

Although the training of telemarketers takes place in the organization. It is advisable to select potential agents that are more likely to embrace the art.

You should consider a team that is enthusiastic about marketing. Go for people that are passionate about marketing, and willing to learn. Also, you should give priority to people that already have excellent communication skills.

Like any other job, you should interview the interested parties for the call center agent job. This will help to establish their skills and level of resilience.

Effective Training

Training is critical for enhancing the communication skills of the call center agents. Yes, some people have a talent when it comes to holding and propagating conversation. But, they still have to learn about the products and services that a company offers. This will help to convince potential customers into purchasing from the organization.

When training your agents, you should consider:

  • Boosting their positivity
  • Equipping them with product knowledge
  • Understanding the target market

Training is imperative in helping the agents understand how to approach a customer. Training also helps in persuading clients without being too desperate to make sales.

It is important to note that constructive training goes hand in hand with high-quality technological tools. We provide diverse tools that you can apply to enhance your telemarketing experience.

Offer Incentives

Employee motivation leads to a high level of productivity. You can positively influence your call center agents by giving them incentives to boost their morale. Motivation will improve their attitude towards work. This will then translate to increased call center conversions.

Motivation is achievable through different ways, including:

  • Giving employees monetary benefits
  • Gifting cards and coupons
  • Recognizing employees that record high performance

To evaluate your employees, set goals that you can use to gauge the performance of your agents. Although not every lead turns into a sale, you should set realistic targets and approaches for assessing your agents.

For instance, you can have a system to help you track and review leads to check whether a customer is likely to purchase after some time. CallTools provides technology that can help track the performance of your call center agents.

Segmenting Your Leads

Segmentation of leads is the categorization of leads to allow agents to focus on the sale strategy. It can influence the length of call center conservation because agents have an easy time identifying the right approach to calls.

With lead segmentation, you group leads into different clusters. For instance, you can decide to cluster leads based on the most likely ones and assign them to the highly experienced agents. You can assign agents with different skills and expertise to different listings.

Additionally, you can categorize leads based on the type of products offered, and set specific teams of agents to work on different products.

Try Different Campaigns

The campaign strategy embraced in the call center can help to increase call center conversions. You should regularly change your campaign strategy to identify the best approach to dealing with the customers.

Turning potential customers to real customers requires a good campaign strategy. But how do you take your agents through a telemarketing campaign?

To begin with, you should help your call center agents to understand customers better. You can consider coming up with a small team as a trial for a new campaign. Pick members from different sales teams to determine the value of the new campaign. Work with the campaigns that are the most productive in improving call center conversions.

Refine Sales Funnels

Refining the sales funnel is about establishing the preferred approach by the prospects for learning about the product. Increasing call center conversions requires call agents to identify the attitude of a customer through the conservation. So how do you go about that?

Agents should hold a conversation that flows naturally to avoid sounding robotic, or under some kind of pressure. Natural conversations should not center on the product, but rather on showing the customers why they need to invest in the product.

Continuous Training

Training of agents in the call center is not a one-time event, but rather a continuous process. You should always train call center agents with updates in the industry to align them with the changing work environment. Here are some of the factors to consider for continuous training:

Introduction of a new product

When you introduce a new item or service, you will have to retrain your agents. This will help to equip them with information about the product, such as its features and specifications. You can also consider retraining when there is a change in the model of an item. Also, you should retrain when you upgrade the services or products that you offer.

New campaign strategy

The marketing campaign strategy can change based on the approach found to be working on a given target market. Marketing campaign training involves retraining your agents about the new strategies to apply on a certain market.

New target market

When you have a new target market, you can retrain your agents to equip them with tips on approaching the new market.

For instance, when you shift your target to focus on low-income customers, you can decide to emphasize the cost and discount rather than on the products’ features and specifications.

Revamp Your Call Center Conversions

Telemarketing requires persistence.

Turning a lead into a sale is a gradual process that agents can master as they continue gaining experience. Like any other occupation, it requires constant evaluation, to identify the areas that need improvement.

The technological tools that you are using greatly influence the success of telemarketing.

CallTools provides different technological tools that you can use to increase call center conversions and take your telemarketing to the next level.

See how Call Tools can support your enterprise today!

Does Conversational SMS Marketing Fit Your Business?

How Call Center KPI Benchmarks Reflect Your Brand

Want More From Your Dialer?

Let our platform experts show you what CallTools offers!