Award Winning SoftwareView the Award Winning CallTools PlatformRequest a Demo
CRMCALLCENTER

How Call Centers Benefit From CRM Software

June 30th, 2015

Running a call center requires the right tools in order to guarantee a high level of satisfaction for your customers. Here are some ways in which call centers can benefit from the use of CRM software. 1.Tracking Customer History With CRM software, call center agents have all of the call history about every caller available […]

outsourced call center

Considering Call Center Outsourcing? The Pros and Cons of Outsourcing

June 22nd, 2015

Many businesses are considering call center outsourcing because of the perceived cost benefits. However, every business is different and the benefits of outsourcing may be more pronounced for certain businesses than others. Here are some of the pros and cons of call center outsourcing to consider before you decide if it is the right choice […]

call center productivity

How to Increase Your Call Center Productivity

June 16th, 2015

Improving the productivity of your call agents really only requires a few basic changes that will dramatically change the ways in which your agents work. By focusing on better performance, your team can also improve customer satisfaction, leading to fewer unsatisfied customers and faster service. Here are some changes that you can make to increase […]

microsoft fiber optic

Microsoft Expands Network of Underwater Fiber Optics for UK, Asia Data Centers

May 18th, 2015

Microsoft has announced plans that will involve the installation of new subsea fiber cables in North America, Europe and Asia. The company says that the cables will be used to connect its global data centers. Microsoft has announced that the company will engage in partnerships with fiber cable providers Hibernia and Aqua Comms to extend […]

comcast time warner deal

Failed Comcast Time Warner Deal Could Be Sign of Greater Problems

May 5th, 2015

The Daily Dot recently published an article outlining a belief that the failed Comcast Time Warner deal could be a symptom of a much greater problem within the telecoms industry. As the deal fell through, news outlets began to receive word of other merger proposals in the mix for large companies in the industry. According […]