6 Tips to Managing Remote and Hybrid Agents

With many agents returning to work, and some still working at home, managing a hybrid work environment is essential. Providing your agents a flexible work environment can improve productivity and enhance your contact center’s success.

Top 6 Contact Center Trends for 2022

Keeping up with the latest technology is essential to running an efficient contact center. AI solutions are becoming more predominant in recent years. These are some of the top trends contact centers will see in 2022.