Receive helpful, insightful articles written by call center experts directly to your inbox, unsubscribe at any time!
Lead generation and sales calls are often outsourced to larger call centers equipped to handle dialing through large lists. Find out how you can take back control of your outbound call center services and bring them in-house using cloud based call center software.
Selecting the type of dialer your agents will use is an important aspect of your call center setup. Learn the differences between dialers and the questions you need to consider in order to assess the needs of your company. Make an educated choice for your business.
Strengthen your relationships with your customers. Virtual call centers move you closer to the people you service and keep you plugged in. These 4 keys will empower you to establish your own remotely located agents and reap the benefits.
Having software in place to track metrics is important, but which key performance indicators should you be analyzing? Find out how to increase call center performance with a few KPI’s that can track which agents are performing and which agents need training.
Reaching your performance goals not only takes a plan of action but also careful tracking of the correct sales KPIs. Determining which metrics are right for your company does not have to be a difficult decision, in fact, it can be as simple as looking at your goal itself. Find out how.
Sales is heavily based on numbers, missing out on important real time metrics can result in a loss of revenue. Are you receiving information about inbound and outbound calls made by your sales team in real time? See what metrics you could be losing to your CRM and start capturing real time data today.
"We've tested multiple dialers available on the market. This is one is the one you want for your business."
Tim N.
"One of the best dialer's I have used with a lot of options and highly detailed. Great staff and tech team."
Lahra W.
"I have to say the product is great, but more importantly the people, specifically my AE. He is a true professional."
Jason M.
