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Your team’s customer service skills can improve dramatically with the proper training, however, every business operates differently. Find out how you can use call recordings and metrics from both your positive and negative interactions to see what works for your business specifically.
There are more benefits than you think to using a headset and softphone combination with a predictive dialing system. See how it can be a key tool for your agents, providing them with an extremely productive way to dial more numbers quicker, connecting to live prospects almost instantly.
Find out more about softphones and how they are helping companies scale quickly in 4 efficient and effective ways. See how CallTools call center software integrates with softphones to increase efficiency in sales teams while improving the customer experience. Are you still on hardwired landlines?
As a small business grows it will receive more phone calls. Outsourcing to a call center can help but maintaining service in-house will increase customer satisfaction. By using call center technology a small business can effectively run their own call center at a low cost while maintaining high standards on the phone. Find out more about using call center software with your business.
There are things you need to know before you start recording calls in a call center. These resources can help you to stay up to date with regulatory compliance because they change from State to State or Country to Country. As always, seeking legal advice from a professional may be the appropriate thing to do before recording calls.
A cold calling script is an effective way get agents on the phone quickly, however, there are ways to write and execute a cold calling script properly. Find out more about scripts and how they can improve your agent’s sales calls.
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