Home » Blog
Call Center Setup Month

Which Type of Dialer is Right for Your Call Center Setup?

December 21, 2016

Selecting the type of dialer your agents will use is an important aspect of your call center setup. Learn the differences between dialers and the questions you need to consider in order to assess the needs of your company. Make an educated choice for your business.

Read More
Call Center Setup Month

4 Keys to A Successful Virtual Call Center Setup

December 7, 2016

Strengthen your relationships with your customers. Virtual call centers move you closer to the people you service and keep you plugged in. These 4 keys will empower you to establish your own remotely located agents and reap the benefits.

Read More
Key Performance Indicators Month
coach agents for call center performance

Improve Call Center Performance by Analyzing These Metrics

November 8, 2016

Having software in place to track metrics is important, but which key performance indicators should you be analyzing? Find out how to increase call center performance with a few KPI’s that can track which agents are performing and which agents need training.

Read More
Key Performance Indicators Month
call center sales kpis

Are Your Sales KPIs the Right Metrics to Reach Your Performance Goals?

October 27, 2016

Reaching your performance goals not only takes a plan of action but also careful tracking of the correct sales KPIs. Determining which metrics are right for your company does not have to be a difficult decision, in fact, it can be as simple as looking at your goal itself. Find out how.

Read More
Ready to Start Dialing?Get Started