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The holiday volume is about to hit. In the second part of the holiday prep series, we talk about how not every issue needs a one-on-one phone conversation. Find out how you can increase agent productivity by encouraging contact over SMS and email.
With the holiday season comes higher call volume. First and foremost, you’re going to want to get everyone ready for the busy season. Find out what to train for and how to go about it, in part one of our “Holiday Prep Series.”
It’s difficult to know whether a person will perform well based only on their interview. Still, there are some questions to ask that help eliminate the most difficult people. Learn some great tips to help you find the best employees for the job!
SMS is not a common sales channel. While it may seem informal, there are great uses for text messaging for inside sales. Learn the proper way to nurture leads and reach existing customers over SMS. Take it one step further with a system that allows for template creation, and you’re well on your way to success.
Software as a service, more commonly known by its acronym SaaS, saves companies tons of money each year. You might be using cloud services already but are you using SaaS? Find out the differences between the two and why you’re already behind if you haven’t implemented SaaS solutions.
Consumers are less tolerant of sales calls than ever before. Some consumers flag phone numbers left and right. Even companies who play by the rules and remain in compliance are at risk of a carrier block. Are people accusing your company of making spam calls?
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