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Is Your Caller ID Losing Your Leads?

March 22nd, 2017

Dialing your leads with a toll-free number is careless and impacts you more negatively than you might realize. By using Group Local Match instead you can raise answer rate and increase your credibility with the leads you call.

CallTools.com Rolls Out System Hotkeys

March 21st, 2017

Keyboard shortcuts have become increasingly popular to assist disabled users to navigate software easier. CallTools.com recently released system hotkeys to help these users.

5 Tips to Write the Best Cold Calling Script

March 8th, 2017

Cold calling is a necessary aspect of every contact center. You need a team to contact prospects and warm them up, but you cannot do it properly if you don’t have the best cold calling script. Learn the five ways to amplify your cold calling scripts and take your contact center to the next level.

7 Pitfalls of Choosing to Outsource Sales Calls

February 22nd, 2017

When you outsource sales calls to outside offices, you run the risk of low agent performance, poor call quality, lack of direction, and poor training, just to start. It’s smarter to bring your sales team in-house and take back control of your call center.

Telemarketing In-House Can Increase Your Call Volumes and Sales Today

February 8th, 2017

Outsourcing your telemarketing team blurs the communication abilities between your openers and your closers. Find out why it is best to bring telemarketing in-house and keep agents under one roof with affordable cloud-based call center software.

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7 New Tips for Call Center Agent Training Success in 2017

January 25th, 2017

As call center technology evolves, your call center agent training should adjust with it if you want to be successful. Find out how the latest features available from cloud call center systems give you the ability to amplify your training process.