Receive helpful, insightful articles written by call center experts directly to your inbox, unsubscribe at any time!
Equip your employees with the best you possibly can. There are some great headset options at both ends of the pricing spectrum; you don’t have to break the bank to get a high-quality headset. Take a look at these top 6 telemarketing headsets to consider.
Federal guidelines can easily cripple a call center that chooses not to abide by the rules. A bit of research and you will find that not all dialers are created equally when it comes to compliance. Learn which type of dialer is best for your company to stay compliant and why.
Let’s face it, a call center isn’t always the most productive or joyous environment. With the right tools, agent morale and productivity remain high. Keep these five call center tools in mind and you’re sure to succeed.
Surely you know who Tony Robbins is. If you don’t, you should look him up. Tony Robbins encourages thousands of people around the world to exceed their potential. Find out how CallTools can help your business do the same, just like Tony Robbins does for his clients.
Without the correct key performance indicators you could be missing out on a large portion of optimization for your business. Knowing these call metrics can give you the knowledge necessary to train and grow your sales team into a machine.
Building rapport starts the first time you make contact with a lead but it does not have to end there. Continuing to reach prospects through different mediums will improve your opportunities to build rapport throughout the sales process.
"We've tested multiple dialers available on the market. This is one is the one you want for your business."
Tim N.
"One of the best dialer's I have used with a lot of options and highly detailed. Great staff and tech team."
Lahra W.
"I have to say the product is great, but more importantly the people, specifically my AE. He is a true professional."
Jason M.
