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Holiday Email and SMS

Utilizing SMS & Email in High Volume Call Centers | Holiday Prep Series

July 24th, 2019

The holiday volume is about to hit. In the second part of the holiday prep series, we talk about how not every issue needs a one-on-one phone conversation. Find out how you can increase agent productivity by encouraging contact over SMS and email.

Training Call Center Agents For Holidays

Training Call Center Agents For The Unknown | Holiday Prep Series

July 10th, 2019

With the holiday season comes higher call volume. First and foremost, you’re going to want to get everyone ready for the busy season. Find out what to train for and how to go about it, in part one of our “Holiday Prep Series.”

Interview Inside Sales Agents

Interviews That Identify the Best Inside Sales Reps

June 26th, 2019

It’s difficult to know whether a person will perform well based only on their interview. Still, there are some questions to ask that help eliminate the most difficult people. Learn some great tips to help you find the best employees for the job!

Sales SMS Templates

SMS Messaging Templates Give Inside Sales Teams Something To Say

June 12th, 2019

SMS is not a common sales channel. While it may seem informal, there are great uses for text messaging for inside sales. Learn the proper way to nurture leads and reach existing customers over SMS. Take it one step further with a system that allows for template creation, and you’re well on your way to success.

Adopting SaaS

You’re In The Cloud, But Have You Adopted SaaS?

May 29th, 2019

Software as a service, more commonly known by its acronym SaaS, saves companies tons of money each year. You might be using cloud services already but are you using SaaS? Find out the differences between the two and why you’re already behind if you haven’t implemented SaaS solutions.

Robot Dialing Accusation

Has Your Company Been Falsely Accused of Spam Robo-Dialing?

May 15th, 2019

Consumers are less tolerant of sales calls than ever before. Some consumers flag phone numbers left and right. Even companies who play by the rules and remain in compliance are at risk of a carrier block. Are people accusing your company of making spam calls?