Cloud calling and cloud-based software can allow your contact center greater flexibility and efficiency. Cloud-based services can provide a variety of benefits for contact centers including reduced operating costs and greater scalability.
Cloud calling and cloud-based software can allow your contact center greater flexibility and efficiency. Cloud-based services can provide a variety of benefits for contact centers including reduced operating costs and greater scalability.
After call work (ACW) can eat up your agents’ time and reduce the overall efficiency of your contact center. These 7 tips can help minimized and reduce after call work allowing your agents to spend mroe time on the phone.
Abandon rates can ruin your customers’ experience and cause your retention rates to plummet. Consider following these 5 strategies to reduce abandon rates and streamline the flow of customer communications for your contact center.
Creating a sales funnel is essential for engaging in customers and potential prospects effectively. These tips can help you create and optimize your sales funnel to maximize engagement and improve conversion rates.
Cold calling strategies can prove effective however they may lower consumer trust. Ethical cold calling can help improve your conversion rates, build customer trust and allow agents to sell more effectively.
A customer journey map helps your business visualize the customers’ experience with your company. Setting up a journey map can help identify which of your omnichannel solutions excel and which may need attention.