Award Winning SoftwareView the Award Winning CallTools PlatformRequest a Demo

Building Rapport: Gaining Steam From Open to Close

September 20th, 2017

Learn a few ways to build and maintain rapport between agents and leads, from the time they’re prospects until they close as customers. Never discount the customer experience and the importance of continuing to build rapport during every interaction.

Prioritize Calls With Inbound Skill-Based Routing

September 11th, 2017

Inbound Skill-Based Routing distributes calls to agents based on skill level, with your highest-performing agents receiving calls first. Make sure your customers receive the best experience possible when you distribute calls from top to bottom.

Why You Need Cloud Call Center Software

September 6th, 2017

Cloud call center software keeps your company organized on a single platform. Quick and easy to set up, simple to use, with minimal hardware required, find out why else cloud call center software is the best choice for SMB and enterprise alike.

Launching Business SMS for Contact Centers

September 6th, 2017

Texting has exploded in use and popularity over the past ten years due to its convenience. As the world speeds up, sending a quick text is often easier than sitting down for a phone call. Learn about Business SMS for Contact Centers, the latest feature from CallTools.com.

Minimizing Prospect Impact With a Predictive Dialer

August 23rd, 2017

Choosing which type of dialer to use in order to get a large sales message out is important. How can using a predictive dialer limit the impact and invasiveness on the prospects you reach out to compared to other options?

Store Your Call Recordings With the New Dropbox Integration

August 15th, 2017

Automatically push the day’s call recordings to Dropbox with the newest integration from CallTools.com. Increase redundancy measures, remain in compliance, and rest assured that you have a backup of every call made.