Top 6 Contact Center Trends for 2022

Keeping up with the latest technology is essential to running an efficient contact center. AI solutions are becoming more predominant in recent years. These are some of the top trends contact centers will see in 2022.

10 Call Queue Management Tips for Contact Centers

Customers hate to wait in queue. Furthermore, they get frustrated if they are transferred to the wrong department. Queue management can improve your customers’ experience and build brand loyalty by reducing call times.

Why Does My Campaign Have a High Abandon Rate

Abandon rate is a key KPI metric for outbound dialing. If your contact center is experiencing high abandon rates, finding an appropriate solution is essential. These are 4 tips to help reduce your abandon rate.