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Contact Center Trends of 2021

Top 5 Contact Center Trends for 2021

April 28th, 2021

As technology and customer trends evolve, so must call centers in order to keep up. In 2021, some trends remain and new ones are emerging. With a focus on remote workers, here are the trends your call center should be looking at for the year to come.

How to Fix Unanswered Calls

Missed Calls? Here’s How to Fix Unanswered Calls for Your Call Center

April 14th, 2021

Unanswered calls are the bane of call centers. Inbound calls going unanswered can damage your customer experience and reputation, while outbound unanswered calls can cost your business money and time. These tips can help increase answer rates.

Customer Experience for Branding

Improving Customer Experience To Make Your Brand Stand Out

March 31st, 2021

Customer experience is critical in growing your brand. Call center environments are often face paced and high pressure. These tips can help your agents become the brand ambassadors to improve your company’s customer experience.

Industry Benefits From Preview Dialers

Select a Dialer Series: Industries that Benefit from Preview Dialers

March 17th, 2021

A dialer should be suited to meet your business needs. Industries that focus on highly targeted demographics, highly profitable sales, or tailered customer service interactions can benefit significantly from using a preview dialer.

Preparing an Outbound Dialing Strategy

Improve Your Outbound Dialing Strategy with a Little Preparation

March 3rd, 2021

Devising a comprehensive outbound dialing strategy can be the difference between a failed or successful campaign. Equipping your agents with the right tools and putting in initial planning efforts helps your call center excel.

Lead Qualification Sales Process

Optimize Your Sales Process with Lead Qualification

February 17th, 2021

Lead qualification is a vital step in the sales process. By having agents qualify leads, your lists become refined and allow closing agents to make more accurate calls. This process can weed out uninterested leads leaving better contacts for closing agents.