Find out more about softphones and how they are helping companies scale quickly in 4 efficient and effective ways. See how CallTools call center software integrates with softphones to increase efficiency in sales teams while improving the customer experience. Are you still on hardwired landlines?
As a small business grows it will receive more phone calls. Outsourcing to a call center can help but maintaining service in-house will increase customer satisfaction. By using call center technology a small business can effectively run their own call center at a low cost while maintaining high standards on the phone. Find out more about using call center software with your business.
There are things you need to know before you start recording calls in a call center. These resources can help you to stay up to date with regulatory compliance because they change from State to State or Country to Country. As always, seeking legal advice from a professional may be the appropriate thing to do before recording calls.
A cold calling script is an effective way get agents on the phone quickly, however, there are ways to write and execute a cold calling script properly. Find out more about scripts and how they can improve your agent’s sales calls.
You must consistently focus on methods of generating new leads for your business. However, coming up with new business lead generation ideas can be difficult. Here are five business lead generation techniques that you can use to boost your sales. 1.Custom Scripts If you want to improve the results of your sales team, you should… Read more »
Part of managing a successful outbound call center means knowing which metrics you should be tracking, ultimately the key performance indicators (KPI) you chose to track will become fundamental buildings blocks when it comes to crafting your sales strategy. In addition, tracking the right metrics will have a direct impact on the overall performance of… Read more »