How to Increase Your Call Center Productivity

Improving the productivity of your call agents really only requires a few basic changes that will dramatically change the ways in which your agents work. By focusing on better performance, your team can also improve customer satisfaction, leading to fewer unsatisfied customers and faster service. Here are some changes that you can make to increase… Read more »

Failed Comcast Time Warner Deal Could Be Sign of Greater Problems

The Daily Dot recently published an article outlining the failed Comcast Time Warner deal. They believe that this deal is a symptom of a much greater problem within the telecoms industry. As the deal bombed, news outlets received word of other merger proposals between large companies in the industry. The Proposed Deal AT&T and DirecTV… Read more »