CallTools.com Introduces Interactive Voice Response Capabilities

What is Interactive Voice Response? The days of a friendly receptionist answering your inbound call are nearing their end. As large companies receive greater amounts of calls, they opt to simplify the sorting of inbound calls with Interactive Voice Response software. IVR allows for quick funneling of inbound calls to appropriate departments or specific individuals…. Read more »

The Ultimate Guide to Sales Acronyms in 2017

While sales scripts and best practices change over time, sales acronyms have remained mostly the same. Find out some of the most common sales acronyms you or your agents may have forgotten. This list will quickly refresh your memory!

5 Top Inside Sales Training Tips for 2017

We gathered the five best practices for inside sales training in 2017. As a manager, you want to prepare your team for every sales opportunity. Apply these tips at your company today and watch the results catapult your performance.