Having software in place to track metrics is important, but which key performance indicators should you be analyzing? Find out how to increase call center performance with a few KPI’s that can track which agents are performing and which agents need training.
Reaching your performance goals not only takes a plan of action but also careful tracking of the correct sales KPIs. Determining which metrics are right for your company does not have to be a difficult decision, in fact, it can be as simple as looking at your goal itself. Find out how.
Sales is heavily based on numbers, missing out on important real time metrics can result in a loss of revenue. Are you receiving information about inbound and outbound calls made by your sales team in real time? See what metrics you could be losing to your CRM and start capturing real time data today.
Although CRM software for small business is good at managing customer data and interactions, many systems lack a key feature. Without this feature, if you do not manage your team properly, you will not get the most out of your CRM solution. See what your system is missing and what you can do about it in this weeks article.
Cloud-based software as a service is allowing small to medium sized businesses to communicate and work together better. The low cost of cloud-based and SaaS solutions, along with the availability from anywhere make them effective solutions for teamwork and growing your sales team. Find out more how SaaS can improve your sales performance.
Aside from giving your business a competitive edge, optimizing your systems can slim running costs. Cloud SaaS is providing small and medium sized business a way to have the same high-performance tools as large corporations without the expensive overhead. See what types of businesses are using cloud software as a service along with the 5 ways it lowers monthly expenses.
March 22, 2023
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7 Tips to Reduce After-Call Work (ACW) in Your Contact Center