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Improving Customer Service With the Help of Call Recordings

June 28th, 2017

The customer service team holds the entire customer experience together. If customers have a negative interaction with the support team, it may alter their entire view of your company. Keep customer service representatives performing well with the help of call recordings.

The Ultimate Guide to Sales Acronyms in 2017

June 14th, 2017

While sales scripts and best practices change over time, sales acronyms have remained mostly the same. Find out some of the most common sales acronyms you or your agents may have forgotten. This list will quickly refresh your memory!

5 Top Inside Sales Training Tips for 2017

May 31st, 2017

We gathered the five best practices for inside sales training in 2017. As a manager, you want to prepare your team for every sales opportunity. Apply these tips at your company today and watch the results catapult your performance.

Ensuring Agent Accountability with Live Monitoring and Reporting

May 17th, 2017

Real Time Reporting and Live Agent Monitoring put you in control of your call center, whether in the office or across the country. CallTools.com’s fully-loaded, cloud-based software keeps agent accountability at a maximum when they know you could be listening at any time.

Why Do You Need a Predictive Dialer

Why Do You Need a Predictive Dialer?

May 3rd, 2017

Predictive dialing maximizes the number of calls your agents make per hour. It simplifies and organizes the process of dialing through massive lists and managing large amounts of prospect data. Find out how you can streamline your workforce with a predictive dialer.

Why Do You Need a Power Dialer?

April 19th, 2017

Using a power dialer in your contact center returns the control to your hands. Increase efficiency, maximize productivity, accelerate call center metrics, and minimize abandoned calls with a power dialing solution.