Abandon rate is a key KPI metric for outbound dialing. If your contact center is experiencing high abandon rates, finding an appropriate solution is essential. These are 4 tips to help reduce your abandon rate.
Why You Should Use Real-Time Call Monitoring in Your Contact Center
Call monitoring can seem a bit daunting for agents initially. However, it has the potential to enhance levels of service for managers, agents and customers alike. These are some of the benefits real-time call monitoring can provide for your call center.
Optimizing Your IVR to Improve Your Containment Rate
IVRs can be powerful tools to help improve your customers’ experience in your contact center. However, using out of date or poorly configured software can ruin a frustrate customers and cause your containment rate to rise.
5 Ways a Preview Dialer Can Improve Your Contact Center
When conducting outbound sales, the tools you equip your agents with are imperative. Tools are meant to fit a desired need, or purpose. These are some of the instances where preview dialers can help set your contact center apart.
How STIR/SHAKEN Call Authentication Affects Contact Centers
The STIR/SHAKEN technology aims to protect consumers from the onslaught of robocallers. However, this technology has also hampered some businesses in the contact center space. These are some of the side effects of STIR/SHAKEN.
7 Steps to Improve Your Sales Cadence
Follow ups on leads is essential to improving your closing rates. Developing the right sales cadence for your target audience is critical. These 7 steps can help improve your lead follow up strategy and yield more closing sales.
