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The customer service team holds the entire customer experience together. If customers have a negative interaction with the support team, it may alter their entire view of your company. Keep customer service representatives performing well with the help of call recordings.
While sales scripts and best practices change over time, sales acronyms have remained mostly the same. Find out some of the most common sales acronyms you or your agents may have forgotten. This list will quickly refresh your memory!
We gathered the five best practices for inside sales training in 2017. As a manager, you want to prepare your team for every sales opportunity. Apply these tips at your company today and watch the results catapult your performance.
Real Time Reporting and Live Agent Monitoring put you in control of your call center, whether in the office or across the country. CallTools.com’s fully-loaded, cloud-based software keeps agent accountability at a maximum when they know you could be listening at any time.
Predictive dialing maximizes the number of calls your agents make per hour. It simplifies and organizes the process of dialing through massive lists and managing large amounts of prospect data. Find out how you can streamline your workforce with a predictive dialer.
Using a power dialer in your contact center returns the control to your hands. Increase efficiency, maximize productivity, accelerate call center metrics, and minimize abandoned calls with a power dialing solution.
"We've tested multiple dialers available on the market. This is one is the one you want for your business."
Tim N.
"One of the best dialer's I have used with a lot of options and highly detailed. Great staff and tech team."
Lahra W.
"I have to say the product is great, but more importantly the people, specifically my AE. He is a true professional."
Jason M.
