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Outbound Call Center Services You Should Be Doing Yourself

Outbound Call Center Services You Should Be Doing Yourself

January 11th, 2017

Lead generation and sales calls are often outsourced to larger call centers equipped to handle dialing through large lists. Find out how you can take back control of your outbound call center services and bring them in-house using cloud based call center software.

Which Type of Dialer is Right for Your Call Center Setup?

December 21st, 2016

Selecting the type of dialer your agents will use is an important aspect of your call center setup. Learn the differences between dialers and the questions you need to consider in order to assess the needs of your company. Make an educated choice for your business.

4 Keys to A Successful Virtual Call Center Setup

December 7th, 2016

Strengthen your relationships with your customers. Virtual call centers move you closer to the people you service and keep you plugged in. These 4 keys will empower you to establish your own remotely located agents and reap the benefits.

coach agents for call center performance

Improve Call Center Performance by Analyzing These Metrics

November 8th, 2016

Having software in place to track metrics is important, but which key performance indicators should you be analyzing? Find out how to increase call center performance with a few KPI’s that can track which agents are performing and which agents need training.

call center sales kpis

Are Your Sales KPIs the Right Metrics to Reach Your Performance Goals?

October 27th, 2016

Reaching your performance goals not only takes a plan of action but also careful tracking of the correct sales KPIs. Determining which metrics are right for your company does not have to be a difficult decision, in fact, it can be as simple as looking at your goal itself. Find out how.

real time call metrics

What Metrics Are You Losing to Your Sales CRM Solution?

September 29th, 2016

Sales is heavily based on numbers, missing out on important real time metrics can result in a loss of revenue. Are you receiving information about inbound and outbound calls made by your sales team in real time? See what metrics you could be losing to your CRM and start capturing real time data today.