First call resolution rate is one of the most significant KPI indicators to analyze the efficiency of a contact center. These tips can help your contact center improve its FCR and provider a better customer experience.
Analyzing Your Dialer Configuration with These 9 KPI Metrics
Monitoring your outbound campaign performance is essential to ensure agents have the tools they need. One aspect to monitor is your dialer configuration. These KPI metrics can indicate issues with configuration.
Improving Your Dialing Experience with Call Management
Selecting the right tools for you contact center can help improve your call management strategies. Proper agent training can also compound on the effectiveness of your campaigns in conjunction with tools.
How to Maintain Your Phone Number Reputation in Outbound Dialing
Your phone number reputation is imperative to ensuring customers answer your calls. Using proper dialing habits, software and abiding by compliance regulations can help your agents avoid low answer rates.
8 Tips to Prepare Your Holiday Contact Center Agents
The holidays brings an influx of call volumes in contact centers. Before this holiday season begins, ensure your contact center is prepared. These 8 tips can streamline your workflow and agents’ performance.
8 Tips to Improve Your Customer Engagement Strategy
Customer acquisition and retention is critical for contact centers. Developing a good customer engagement strategy takes diligence, data and foresight. These tips can help improve your customer engagement and experience.
