Creating a positive customer experience requires proper planning and implementation in a contact center. Employing the right tools, agent training, analytics and customer journey can help your contact center excel.
Call center compliance is essential to prevent hefty fines and improve customer outreach. While all call centers must follow the TCPA and DNC, some industries must be aware of their own compliance standards.
Predictive dialers have many benefits. But is your dialer working for your small business? These are some benefits of using a predictive dialer for your small business operations.
Improving your customer’s experience is essential in building your brand’s loyalty. Call scoring can be an effective tool for this. It allows managers to identify areas agents excel and potential bottlenecks in customer interactions.
Setting up a new dialing campaign can be daunting. However, a non-profit dialing campaign can pose additional challenges. These are some things you should consider when planning your next non-profit dialing campaign.
Cloud contact center software helps improve the scalability of your contact center dramatically. It can allow you to scale your staff up or down during peak seasons. These are the five main benefits of using cloud-based software.