Setting up a call center is not a one size fits all solution. The setup of your call center will depend on your business model and the needs of your customers. However, following these steps can make it a lot easier for you to determine your setup requirements and execute a plan for your new… Read more »
Running a call center requires the right tools in order to guarantee a high level of satisfaction for your customers. Here are some ways in which call centers can benefit from the use of CRM software. 1.Tracking Customer History With CRM software, call center agents have all of the call history about every caller available… Read more »
Many businesses are considering call center outsourcing because of the perceived cost benefits. However, every business is different and the benefits of outsourcing may be more pronounced for certain businesses than others. Here are some of the pros and cons of call center outsourcing to consider before you decide if it is the right choice… Read more »
Improving the productivity of your call agents really only requires a few basic changes that will dramatically change the ways in which your agents work. By focusing on better performance, your team can also improve customer satisfaction, leading to fewer unsatisfied customers and faster service. Here are some changes that you can make to increase… Read more »
Microsoft has announced plans that will involve the installation of new subsea fiber cables in North America, Europe and Asia. The company says that the cables will be used to connect its global data centers. Microsoft has announced that the company will engage in partnerships with fiber cable providers Hibernia and Aqua Comms to extend… Read more »
The Daily Dot recently published an article outlining the failed Comcast Time Warner deal. They believe that this deal is a symptom of a much greater problem within the telecoms industry. As the deal bombed, news outlets received word of other merger proposals between large companies in the industry. The Proposed Deal AT&T and DirecTV… Read more »
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5 Benefits of Utilizing Comprehensive Lead Routing Strategies
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