Yield Growth Quickly by Improving Customer Service on Inbound Calls

Exceeding expectations of your customers will yield rapid growth. If you even made one customer extremely happy, you would reap benefits over time. Imagine making almost every caller feel that way, you would reap the benefits rapidly. Bringing your customer service in-house, using call center software to direct calls, manage calls and train employees while holding everyone accountable, you can.

How Do Predictive Dialers Utilize Headsets With Softphones?

There are more benefits than you think to using a headset and softphone combination with a predictive dialing system. See how it can be a key tool for your agents, providing them with an extremely productive way to dial more numbers quicker, connecting to live prospects almost instantly.

Companies Are Scaling Quicker With the Help of Softphones

Find out more about softphones and how they are helping companies scale quickly in 4 efficient and effective ways. See how CallTools call center software integrates with softphones to increase efficiency in sales teams while improving the customer experience. Are you still on hardwired landlines?

How Small Businesses Can Utilize Call Center Technology

As a small business grows it will receive more phone calls. Outsourcing to a call center can help but maintaining service in-house will increase customer satisfaction. By using call center technology a small business can effectively run their own call center at a low cost while maintaining high standards on the phone. Find out more about using call center software with your business.

Recording Calls at a Call Center: UK, US and Canadian Law Guide

There are things you need to know before you start recording calls in a call center. These resources can help you to stay up to date with regulatory compliance because they change from State to State or Country to Country. As always, seeking legal advice from a professional may be the appropriate thing to do before recording calls.