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How Predictive Dialers Keep the FTC Happy

March 20th, 2019

Federal guidelines can easily cripple a call center that chooses not to abide by the rules. A bit of research and you will find that not all dialers are created equally when it comes to compliance. Learn which type of dialer is best for your company to stay compliant and why.

Proper Call Center Tools That Provide A Foundation For Agents

March 6th, 2019

Let’s face it, a call center isn’t always the most productive or joyous environment. With the right tools, agent morale and productivity remain high. Keep these five call center tools in mind and you’re sure to succeed.

How CallTools Will Help You Achieve Tony Robbins Success

February 20th, 2019

Surely you know who Tony Robbins is. If you don’t, you should look him up. Tony Robbins encourages thousands of people around the world to exceed their potential. Find out how CallTools can help your business do the same, just like Tony Robbins does for his clients.

5 Call Center Metrics That Support The Sales Team

February 6th, 2019

Without the correct key performance indicators you could be missing out on a large portion of optimization for your business. Knowing these call metrics can give you the knowledge necessary to train and grow your sales team into a machine.

Building Rapport With Multi-Channel Communication

January 23rd, 2019

Building rapport starts the first time you make contact with a lead but it does not have to end there. Continuing to reach prospects through different mediums will improve your opportunities to build rapport throughout the sales process.

Utilizing CRM Data for Each Department of Your Company

January 9th, 2019

The benefits of a strong customer relationship management platform spread throughout your entire company. Discover how each department can make use of at least one aspect of your CRM system.