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Are you receiving call metrics yet? Call center software provides you with key performance indicators that can improve sales quickly. See which 3 ways you can track agent performance and start increasing your closing ratios.
Boost contact ratios with SMS by knowing the best times to contact customers and the best practices. Start building customer rapport with an SMS campaign that puts you in contact with your customers the right way.
Using inside sales cadences makes it easier to follow up with leads and prospects in a timely manner. Using cadences provides a strategic approach to contacting each prospect.
Preview dialing is often written off due to the amount of time it takes to dial numbers individually. However, dialing at a slow speed still comes with some benefits that a predictive dialer doesn’t have.
Learn which contact center software features are most helpful when it comes to building rapport with your prospects and customers. How can you use these features to your benefit when it comes to establishing relationships?
Your customer service team is on the frontlines of the customer experience and can make or break your customers’ opinion of your company. It is imperative to train agents properly. What is the best way to train your customer service team?
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