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5 Call Center Metrics That Support The Sales Team

February 6th, 2019

Without the correct key performance indicators you could be missing out on a large portion of optimization for your business. Knowing these call metrics can give you the knowledge necessary to train and grow your sales team into a machine.

Building Rapport With Multi-Channel Communication

January 23rd, 2019

Building rapport starts the first time you make contact with a lead but it does not have to end there. Continuing to reach prospects through different mediums will improve your opportunities to build rapport throughout the sales process.

Utilizing CRM Data for Each Department of Your Company

January 9th, 2019

The benefits of a strong customer relationship management platform spread throughout your entire company. Discover how each department can make use of at least one aspect of your CRM system.

Closing a Sale: 5 Reasons Clients Don’t Buy

December 26th, 2018

Improving your closing rates starts at understanding your prospects. Customers don’t buy from the company, they buy from sales agents. See how you could be closing more deals and learn 5 common reasons prospects don’t convert to customers to avoid these pitfalls later.

Using Predictive Voice Analytics to Improve Profitable Call Center Metrics

December 12th, 2018

Traditional methods of analyzing call metrics can lack an instant impact on how you handle your inbound calls. Predictive voice analytics could tell you information about a caller quickly, such as their mood or the urgency of their situation. These types of metrics could change the direction of a call, often with added benefits.

Opt-In Lead Generation for Telemarketing Calls & SMS Marketing

November 28th, 2018

There are a few different ways to build a list of leads that will buy your product or service. Creating landing pages with opt-in forms is the most lucrative way to grow your database. Read our guide to full opt-in lead generation.