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Cold Call Sales Month
increase business development sales

Business Development Sales Start with a Warm-up Call

July 27, 2016

Don’t let your warmed up calls go to waste, track your dialing agents with contact center software and manage their follow-ups for increased sales. You can also use an outbound dialing system to auto dial follow-up calls for your agents. Find out more.

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Cold Call Sales Month
Predictive Dialing Cold Calls

Increase Success on Cold Calls When Predictive Dialing

July 14, 2016

Boosting sales with dialing software is nothing new but there are 5 principles you can use to increase success on cold calls when predictive dialing. From how you manage your lists to how organized you are with follow-up calls, yours and your agent’s success on a cold call relies on just a few simple tips.

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Customer Service Month
inbound call center software

Yield Growth Quickly by Improving Customer Service on Inbound Calls

June 22, 2016

Exceeding expectations of your customers will yield rapid growth. If you even made one customer extremely happy, you would reap benefits over time. Imagine making almost every caller feel that way, you would reap the benefits rapidly. Bringing your customer service in-house, using call center software to direct calls, manage calls and train employees while holding everyone accountable, you can.

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Customer Service Month
customer service software

How to Improve Customer Service Skills using Simple Call Center Software

June 8, 2016

Your team’s customer service skills can improve dramatically with the proper training, however, every business operates differently. Find out how you can use call recordings and metrics from both your positive and negative interactions to see what works for your business specifically.

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