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How Call Scoring Can Improve Customer Engagement

June 29, 2022

How Call Scoring Can Improve Your Customer Engagement

Improving your customer’s experience is essential in building your brand’s loyalty. Call scoring can be an effective tool for this. It allows managers to identify areas agents excel and potential bottlenecks in customer interactions.

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Tips for Planning Non-Profit Dialing Campaign

June 15, 2022

How to Plan for a Successful Non-Profit Dialing Campaign

Setting up a new dialing campaign can be daunting. However, a non-profit dialing campaign can pose additional challenges. These are some things you should consider when planning your next non-profit dialing campaign.

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5 Benefits of Cloud Contact Center Software for Scalability

June 1, 2022

5 Benefits of Cloud Contact Center Software for Scalability

Cloud contact center software helps improve the scalability of your contact center dramatically. It can allow you to scale your staff up or down during peak seasons. These are the five main benefits of using cloud-based software.

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Importance of Caller ID Accuracy in Outbound Dialing

May 18, 2022

The Importance of Caller ID Accuracy in Outbound Dialing

Caller ID accuracy is essential for any business conducting outbound calls. While rich call data may fix some of these issues, companies should remain vigilant in monitoring their caller ID display.

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Lead List KPI Metrics for Measuring Campaign Success

May 4, 2022

Top 4 Lead List KPI Metrics to Monitor for Measuring Campaign Success

Your lists are a crucial tool for your outbound dialing campaigns. Analyzing these list KPI metrics can help determine the effectiveness of your list. By doing so, managers can properly gauge profitability of a campaign.

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Choosing Dialing Software for Outbound Campaign

April 20, 2022

How to Choose the Right Dialing Software for Your Outbound Campaign

An outbound campaign needs the right tools to help agents succeed. The dialing software your uses can provide key benefits that can benefit your campaign. These are some factors to look for in selecting your dialing software.

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Recent Posts

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