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IVRs and Skill Based Routing for Holidays

Using IVR & Skill-based Routing to Scale Your Business for the Holidays

November 13th, 2019

The holiday seasons tend to see an influx of support and service calls. Using an interactive voice responses in conjunction with skill-based routing will help your business manage calls more efficiently and improve your customers’ experience.

Use The Right Outbound Number

Outbound Dialing Campaigns Will Ruin Your Personal Phone Number

October 30th, 2019

Dialing outbound with your main numbers could damage your business’ reputation. When using outbound dialing you should ideally be implementing disposable numbers or a predictive dialer that masks your number.

Adaptive Selling

Adaptive Selling for Inside Sales: Conform, Modify, Convert

October 16th, 2019

Does your team employ adaptive selling methods? If not, you’re missing out. Adaptive selling happens to some extent with any reliable agent. Developing intentional practices for adaptive sales take an agent’s productivity to the next level. Find out more about incorporating an adaptive selling approach.

SMS Sales Cadence

Integrating SMS Into Your Sales Cadences

October 2nd, 2019

Perfecting a set of sales cadences for the reps at your company is no new practice. Incorporating SMS messaging into your cadence might be, though. Have you implemented texting into the sales cadences at your company yet?

Increase Agent Productivity

Using a Predictive Dialer to Scale Your Call Center Capacity

September 18th, 2019

Increasing the capacity of your call center can get expensive if you try to throw agents at the situation. Optimize your process by using a predictive dialer the right way to scale and get more out of every calling agent on the floor.

Better Lead Nurturing

Lead Nurturing Strategies Paired With Call Center Software

September 4th, 2019

Lead Nurturing is hardly an easy task. The progression down the sales funnel doesn’t have to be a tough one, though. Learn about some of the powerful features offered by Call Tools, and take your lead nurturing to new heights.