Award Winning SoftwareView the Award Winning CallTools PlatformRequest a Demo
customer service software

How to Improve Customer Service Skills using Simple Call Center Software

June 8th, 2016

Your team’s customer service skills can improve dramatically with the proper training, however, every business operates differently. Find out how you can use call recordings and metrics from both your positive and negative interactions to see what works for your business specifically.

predictive dialer with headset/softphone

How Do Predictive Dialers Utilize Headsets With Softphones?

May 25th, 2016

There are more benefits than you think to using a headset and softphone combination with a predictive dialing system. See how it can be a key tool for your agents, providing them with an extremely productive way to dial more numbers quicker, connecting to live prospects almost instantly.

Companies Are Scaling Quicker With the Help of Softphones

May 11th, 2016

Find out more about softphones and how they are helping companies scale quickly in 4 efficient and effective ways. See how CallTools call center software integrates with softphones to increase efficiency in sales teams while improving the customer experience. Are you still on hardwired landlines?

small business call center

How Small Businesses Can Utilize Call Center Technology

January 13th, 2016

As a small business grows it will receive more phone calls. Outsourcing to a call center can help but maintaining service in-house will increase customer satisfaction. By using call center technology a small business can effectively run their own call center at a low cost while maintaining high standards on the phone. Find out more about using call center software with your business.

call center recording law

Recording Calls at a Call Center: UK, US and Canadian Law Guide

December 17th, 2015

There are things you need to know before you start recording calls in a call center. These resources can help you to stay up to date with regulatory compliance because they change from State to State or Country to Country. As always, seeking legal advice from a professional may be the appropriate thing to do before recording calls.

cold calling script

How to Write Effective Cold Calling Scripts

December 2nd, 2015

A cold calling script is an effective way get agents on the phone quickly, however, there are ways to write and execute a cold calling script properly. Find out more about scripts and how they can improve your agent’s sales calls.