Home » Blog
Softphone & Headset Month
predictive dialer with headset/softphone

How Do Predictive Dialers Utilize Headsets With Softphones?

May 25, 2016

There are more benefits than you think to using a headset and softphone combination with a predictive dialing system. See how it can be a key tool for your agents, providing them with an extremely productive way to dial more numbers quicker, connecting to live prospects almost instantly.

Read More
Softphone & Headset Month

Companies Are Scaling Quicker With the Help of Softphones

May 11, 2016

Find out more about softphones and how they are helping companies scale quickly in 4 efficient and effective ways. See how CallTools call center software integrates with softphones to increase efficiency in sales teams while improving the customer experience. Are you still on hardwired landlines?

Read More
small business call center

How Small Businesses Can Utilize Call Center Technology

January 13, 2016

As a small business grows it will receive more phone calls. Outsourcing to a call center can help but maintaining service in-house will increase customer satisfaction. By using call center technology a small business can effectively run their own call center at a low cost while maintaining high standards on the phone. Find out more about using call center software with your business.

Read More
call center recording law

Recording Calls at a Call Center: UK, US and Canadian Law Guide

December 17, 2015

There are things you need to know before you start recording calls in a call center. These resources can help you to stay up to date with regulatory compliance because they change from State to State or Country to Country. As always, seeking legal advice from a professional may be the appropriate thing to do before recording calls.

Read More
Ready to Start Dialing?Get Started