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CallTools.com Introduces Interactive Voice Response Capabilities

July 18th, 2017

What is Interactive Voice Response? The days of a friendly receptionist answering your inbound call are nearing their end. As large companies receive greater amounts of calls, they opt to simplify the sorting of inbound calls with Interactive Voice Response software. IVR allows for quick funneling of inbound calls to appropriate departments or specific individuals. […]

5 Benefits of Blending Your Inbound and Outbound Call Center Software

July 12th, 2017

Stop switching between software platforms all day! When you combine your outbound and inbound call center software, you provide agents with a well-rounded, easy-to-use platform. Everything an agent needs is available from a single program’s dashboard.

Improving Customer Service With the Help of Call Recordings

June 28th, 2017

The customer service team holds the entire customer experience together. If customers have a negative interaction with the support team, it may alter their entire view of your company. Keep customer service representatives performing well with the help of call recordings.

The Ultimate Guide to Sales Acronyms in 2017

June 14th, 2017

While sales scripts and best practices change over time, sales acronyms have remained mostly the same. Find out some of the most common sales acronyms you or your agents may have forgotten. This list will quickly refresh your memory!

5 Top Inside Sales Training Tips for 2017

May 31st, 2017

We gathered the five best practices for inside sales training in 2017. As a manager, you want to prepare your team for every sales opportunity. Apply these tips at your company today and watch the results catapult your performance.

Ensuring Agent Accountability with Live Monitoring and Reporting

May 17th, 2017

Real Time Reporting and Live Agent Monitoring put you in control of your call center, whether in the office or across the country. CallTools.com’s fully-loaded, cloud-based software keeps agent accountability at a maximum when they know you could be listening at any time.