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Inbound Skill-Based Routing distributes calls to agents based on skill level, with your highest-performing agents receiving calls first. Make sure your customers receive the best experience possible when you distribute calls from top to bottom.
Cloud call center software keeps your company organized on a single platform. Quick and easy to set up, simple to use, with minimal hardware required, find out why else cloud call center software is the best choice for SMB and enterprise alike.
Texting has exploded in use and popularity over the past ten years due to its convenience. As the world speeds up, sending a quick text is often easier than sitting down for a phone call. Learn about Business SMS for Contact Centers, the latest feature from CallTools.com.
Choosing which type of dialer to use in order to get a large sales message out is important. How can using a predictive dialer limit the impact and invasiveness on the prospects you reach out to compared to other options?
Automatically push the day’s call recordings to Dropbox with the newest integration from CallTools.com. Increase redundancy measures, remain in compliance, and rest assured that you have a backup of every call made.
Inside sales transitioned into the primary avenue for selling high-ticket items in today’s B2B world. Find out how to amplify your inside sales team’s approach to remote sales. Incorporate these 8 tips and exceed past performance.
"We've tested multiple dialers available on the market. This is one is the one you want for your business."
Tim N.
"One of the best dialer's I have used with a lot of options and highly detailed. Great staff and tech team."
Lahra W.
"I have to say the product is great, but more importantly the people, specifically my AE. He is a true professional."
Jason M.
