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business lead generation

5 Business Lead Generation Techniques to Boost Your Sales

August 19th, 2015

You must consistently focus on methods of generating new leads for your business. However, coming up with new business lead generation ideas can be difficult. Here are five business lead generation techniques that you can use to boost your sales. 1.Custom Scripts If you want to improve the results of your sales team, you should […]

Outbound Call Center Metrics

5 Outbound Call Center Metrics You Should Be Tracking

July 29th, 2015

Part of managing a successful outbound call center means knowing which metrics you should be tracking, ultimately the key performance indicators (KPI) you chose to track will become fundamental buildings blocks when it comes to crafting your sales strategy. In addition, tracking the right metrics will have a direct impact on the overall performance of […]

how to setup a call center

How to Setup a Call Center for Any Size Solution

July 16th, 2015

Setting up a call center is not a one size fits all solution. The setup of your call center will depend on your business model and the needs of your customers. However, following these steps can make it a lot easier for you to determine your setup requirements and execute a plan for your new […]

CRMCALLCENTER

How Call Centers Benefit From CRM Software

June 30th, 2015

Running a call center requires the right tools in order to guarantee a high level of satisfaction for your customers. Here are some ways in which call centers can benefit from the use of CRM software. 1.Tracking Customer History With CRM software, call center agents have all of the call history about every caller available […]

outsourced call center

Considering Call Center Outsourcing? The Pros and Cons of Outsourcing

June 22nd, 2015

Many businesses are considering call center outsourcing because of the perceived cost benefits. However, every business is different and the benefits of outsourcing may be more pronounced for certain businesses than others. Here are some of the pros and cons of call center outsourcing to consider before you decide if it is the right choice […]

call center productivity

How to Increase Your Call Center Productivity

June 16th, 2015

Improving the productivity of your call agents really only requires a few basic changes that will dramatically change the ways in which your agents work. By focusing on better performance, your team can also improve customer satisfaction, leading to fewer unsatisfied customers and faster service. Here are some changes that you can make to increase […]