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Ensuring Agent Accountability with Live Monitoring and Reporting

May 17th, 2017

Real Time Reporting and Live Agent Monitoring put you in control of your call center, whether in the office or across the country. CallTools.com’s fully-loaded, cloud-based software keeps agent accountability at a maximum when they know you could be listening at any time.

Why Do You Need a Predictive Dialer

Why Should You Use Predictive Dialing?

May 3rd, 2017

Predictive dialing maximizes the number of calls your agents make per hour. It simplifies and organizes the process of dialing through massive lists and managing large amounts of prospect data. Find out how you can streamline your workforce with a predictive dialer.

Why Should You Use Power Dialing?

April 19th, 2017

Using a power dialer in your contact center returns the control to your hands. Increase efficiency, maximize productivity, accelerate call center metrics, and minimize abandoned calls with a power dialing solution.

What is Preview Dialing?

Why Should You Use Preview Dialing?

April 5th, 2017

Preview dialers offer more control and precision than predictive or power dialers. While you sacrifice speed, you gain the ability to connect more directly with customers and offer more tailored service to each. Find out more about how a preview dialer can help your business.

Is Your Caller ID Losing Your Leads?

March 22nd, 2017

Dialing your leads with a toll-free number is careless and impacts you more negatively than you might realize. By using Group Local Match instead you can raise answer rate and increase your credibility with the leads you call.

CallTools.com Rolls Out System Hotkeys

March 21st, 2017

Keyboard shortcuts have become increasingly popular to assist disabled users to navigate software easier. CallTools.com recently released system hotkeys to help these users.