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Your customer service team influences the customer experience and keeps your company afloat. Learn a tip or two about managing your customer service team as well as how to improve customer experience overall.
Consumers are less tolerant of sales calls than ever before. Some consumers flag phone numbers left...
Boost contact ratios with SMS by knowing the best times to contact customers and the best practices...
Better customer engagement means better revenue flow. Contacting customers in their preferred method and analyzing the data you get from your interactions is only part of it. Read more about the best systems and strategies to use when engaging all your prospects and current clients.
With the holiday season comes higher call volume. First and foremost, you’re going to want to get everyone ready for the busy season. Find out what to train for and how to go about it, in part one of our “Holiday Prep Series.”
Start building rapport with this large list of methods but remember the major points you can’t afford to miss. Find out how to have great rapport that yields returning customers and prospects every time.
Learn which contact center software features are most helpful when it comes to building rapport with your prospects and customers. How can you use these features to your benefit when it comes to establishing relationships?
Your customer service team is on the frontlines of the customer experience and can make or break your customers’ opinion of your company. It is imperative to train agents properly. What is the best way to train your customer service team?
Certain customers prefer that you contact them through a particular mode of communication. Whether it’s by phone, through email, or sending a text message, meet customers where they want to hear from you. Exceed customer expectations by paying attention and reaching out on the right channel.
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