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Customer Service Info

Your customer service team influences the customer experience and keeps your company afloat. Learn a tip or two about managing your customer service team as well as how to improve customer experience overall.

Top Customer Service Articles this Month

  • 4 Keys to A Successful Virtual Call Center Setup

    Strengthen your relationships with your customers. Virtual call centers move you closer to the peopl...

  • Telemarketing Practices to Avoid Flags

    Telemarketing Practices to Avoid Your Getting Numbers Flagged

    Your dialing practices could be getting your numbers marked as "scam likely". Here are some telemark...

Lead Qualification Sales Process

Optimize Your Sales Process with Lead Qualification

February 17th, 2021

Lead qualification is a vital step in the sales process. By having agents qualify leads, your lists become refined and allow closing agents to make more accurate calls. This process can weed out uninterested leads leaving better contacts for closing agents.

Managing a Remote Holiday Call Center

Equipping Your Remote Holiday Call Center for Success

December 9th, 2020

The holidays are always a stressful time. But in 2020 with more call center agents working remotely a plethora of issues can arise. These tools and tips can help ensure your call center runs efficiently during this holiday season.

AI Solutions Improving Call Centers

How AI Solutions Are Improving Call Centers: How They Work for You?

June 24th, 2020

Call centers constantly adapt new technology to be more competitive. Artificial Intelligence is one new trend that is making its way into the call center. AI solutions have proven effective in streamlining some aspects of customer service.

First Call Resolution in Contact Center

Successfully Master First Call Resolution in Your Contact Center

April 15th, 2020

Optimizing a call center is an ongoing process of refinement. The ultimate goal is to achieve higher first call resolution rates to increase customer satisfaction and their experience with your brand.

IVRs and Skill Based Routing for Holidays

Using IVR & Skill-based Routing to Scale Your Business for the Holidays

November 13th, 2019

The holiday seasons tend to see an influx of support and service calls. Using an interactive voice responses in conjunction with skill-based routing will help your business manage calls more efficiently and improve your customers’ experience.

Customer Engagement Strategies

Statistics Show Strong Customer Engagement Strategies Are Key

August 21st, 2019

Better customer engagement means better revenue flow. Contacting customers in their preferred method and analyzing the data you get from your interactions is only part of it. Read more about the best systems and strategies to use when engaging all your prospects and current clients.