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Customer Service Info

Your customer service team influences the customer experience and keeps your company afloat. Learn a tip or two about managing your customer service team as well as how to improve customer experience overall.

Top Customer Service Articles this Month

  • Improving Customer Service With the Help of Call Recordings

    Improving Customer Service With the Help of Call Recordings

    The customer service team holds the entire customer experience together. If customers have a negativ...

5 Software Features to Help Build Rapport

February 7th, 2018

Learn which contact center software features are most helpful when it comes to building rapport with your prospects and customers. How can you use these features to your benefit when it comes to establishing relationships?

5 Tips to Train an Awesome Customer Service Team

January 24th, 2018

Your customer service team is on the frontlines of the customer experience and can make or break your customers’ opinion of your company. It is imperative to train agents properly. What is the best way to train your customer service team?

Using Multiple Channels to Amplify Customer Experience

November 15th, 2017

Certain customers prefer that you contact them through a particular mode of communication. Whether it’s by phone, through email, or sending a text message, meet customers where they want to hear from you. Exceed customer expectations by paying attention and reaching out on the right channel.

5 Benefits of Blending Your Inbound and Outbound Call Center Software

July 12th, 2017

Stop switching between software platforms all day! When you combine your outbound and inbound call center software, you provide agents with a well-rounded, easy-to-use platform. Everything an agent needs is available from a single program’s dashboard.

inbound call center software

Yield Growth Quickly by Improving Customer Service on Inbound Calls

June 22nd, 2016

Exceeding expectations of your customers will yield rapid growth. If you even made one customer extremely happy, you would reap benefits over time. Imagine making almost every caller feel that way, you would reap the benefits rapidly. Bringing your customer service in-house, using call center software to direct calls, manage calls and train employees while holding everyone accountable, you can.

customer service software

How to Improve Customer Service Skills using Simple Call Center Software

June 8th, 2016

Your team’s customer service skills can improve dramatically with the proper training, however, every business operates differently. Find out how you can use call recordings and metrics from both your positive and negative interactions to see what works for your business specifically.