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Your customer service team influences the customer experience and keeps your company afloat. Learn a tip or two about managing your customer service team as well as how to improve customer experience overall.
Strengthen your relationships with your customers. Virtual call centers move you closer to the peopl...
Your dialing practices could be getting your numbers marked as "scam likely". Here are some telemark...
Lead qualification is a vital step in the sales process. By having agents qualify leads, your lists become refined and allow closing agents to make more accurate calls. This process can weed out uninterested leads leaving better contacts for closing agents.
The holidays are always a stressful time. But in 2020 with more call center agents working remotely a plethora of issues can arise. These tools and tips can help ensure your call center runs efficiently during this holiday season.
Call centers constantly adapt new technology to be more competitive. Artificial Intelligence is one new trend that is making its way into the call center. AI solutions have proven effective in streamlining some aspects of customer service.
Optimizing a call center is an ongoing process of refinement. The ultimate goal is to achieve higher first call resolution rates to increase customer satisfaction and their experience with your brand.
The holiday seasons tend to see an influx of support and service calls. Using an interactive voice responses in conjunction with skill-based routing will help your business manage calls more efficiently and improve your customers’ experience.
Better customer engagement means better revenue flow. Contacting customers in their preferred method and analyzing the data you get from your interactions is only part of it. Read more about the best systems and strategies to use when engaging all your prospects and current clients.
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