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Your customer service team influences the customer experience and keeps your company afloat. Learn a tip or two about managing your customer service team as well as how to improve customer experience overall.
Part of managing a successful outbound call center means knowing which metrics you should be trackin...
Dialing outbound with your main numbers could damage your business' reputation. When using outbound...
The holiday seasons tend to see an influx of support and service calls. Using an interactive voice responses in conjunction with skill-based routing will help your business manage calls more efficiently and improve your customers’ experience.
Better customer engagement means better revenue flow. Contacting customers in their preferred method and analyzing the data you get from your interactions is only part of it. Read more about the best systems and strategies to use when engaging all your prospects and current clients.
With the holiday season comes higher call volume. First and foremost, you’re going to want to get everyone ready for the busy season. Find out what to train for and how to go about it, in part one of our “Holiday Prep Series.”
Consumers are less tolerant of sales calls than ever before. Some consumers flag phone numbers left and right. Even companies who play by the rules and remain in compliance are at risk of a carrier block. Are people accusing your company of making spam calls?
Start building rapport with this large list of methods but remember the major points you can’t afford to miss. Find out how to have great rapport that yields returning customers and prospects every time.
Boost contact ratios with SMS by knowing the best times to contact customers and the best practices. Start building customer rapport with an SMS campaign that puts you in contact with your customers the right way.
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