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Customer Service Info

Your customer service team influences the customer experience and keeps your company afloat. Learn a tip or two about managing your customer service team as well as how to improve customer experience overall.

Top Customer Service Articles this Month

  • top telemarketing headset 2019

    6 Telemarketing Headsets to Consider for 2019

    Equip your employees with the best you possibly can. There are some great headset options at both en...

  • In-House Call Centers

    Pros and Cons of In-House vs. Outsourced Call Centers

    Housing a call center can be an expensive and time consuming process. Outsourcing a call center can...

AI Solutions Improving Call Centers

How AI Solutions Are Improving Call Centers: How They Work for You?

June 24th, 2020

Call centers constantly adapt new technology to be more competitive. Artificial Intelligence is one new trend that is making its way into the call center. AI solutions have proven effective in streamlining some aspects of customer service.

First Call Resolution in Contact Center

Successfully Master First Call Resolution in Your Contact Center

April 15th, 2020

Optimizing a call center is an ongoing process of refinement. The ultimate goal is to achieve higher first call resolution rates to increase customer satisfaction and their experience with your brand.

IVRs and Skill Based Routing for Holidays

Using IVR & Skill-based Routing to Scale Your Business for the Holidays

November 13th, 2019

The holiday seasons tend to see an influx of support and service calls. Using an interactive voice responses in conjunction with skill-based routing will help your business manage calls more efficiently and improve your customers’ experience.

Customer Engagement Strategies

Statistics Show Strong Customer Engagement Strategies Are Key

August 21st, 2019

Better customer engagement means better revenue flow. Contacting customers in their preferred method and analyzing the data you get from your interactions is only part of it. Read more about the best systems and strategies to use when engaging all your prospects and current clients.

Training Call Center Agents For Holidays

Training Call Center Agents For The Unknown | Holiday Prep Series

July 10th, 2019

With the holiday season comes higher call volume. First and foremost, you’re going to want to get everyone ready for the busy season. Find out what to train for and how to go about it, in part one of our “Holiday Prep Series.”

Robot Dialing Accusation

Has Your Company Been Falsely Accused of Spam Robo-Dialing?

May 15th, 2019

Consumers are less tolerant of sales calls than ever before. Some consumers flag phone numbers left and right. Even companies who play by the rules and remain in compliance are at risk of a carrier block. Are people accusing your company of making spam calls?