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Customer Service Info

Your customer service team influences the customer experience and keeps your company afloat. Learn a tip or two about managing your customer service team as well as how to improve customer experience overall.

Top Customer Service Articles this Month

  • Has Your Company Been Falsely Accused of Spam Robo-Dialing?

    Has Your Company Been Falsely Accused of Spam Robo-Dialing?

    Consumers are less tolerant of sales calls than ever before. Some consumers flag phone numbers left...

  • How Can My Business Use SMS To Get In Contact With Customers?

    How Can My Business Use SMS To Get In Contact With Customers?

    Boost contact ratios with SMS by knowing the best times to contact customers and the best practices...

Customer Engagement Strategies

Statistics Show Strong Customer Engagement Strategies Are Key

August 21st, 2019

Better customer engagement means better revenue flow. Contacting customers in their preferred method and analyzing the data you get from your interactions is only part of it. Read more about the best systems and strategies to use when engaging all your prospects and current clients.

Training Call Center Agents For Holidays

Training Call Center Agents For The Unknown | Holiday Prep Series

July 10th, 2019

With the holiday season comes higher call volume. First and foremost, you’re going to want to get everyone ready for the busy season. Find out what to train for and how to go about it, in part one of our “Holiday Prep Series.”

Build Rapport Over The Phone

Build Rapport Over the Phone with This List of Best Methods

May 1st, 2019

Start building rapport with this large list of methods but remember the major points you can’t afford to miss. Find out how to have great rapport that yields returning customers and prospects every time.

5 Contact Center Software Features That Help Build Rapport

February 7th, 2018

Learn which contact center software features are most helpful when it comes to building rapport with your prospects and customers. How can you use these features to your benefit when it comes to establishing relationships?

5 Tips to Train an Awesome Customer Service Team

January 24th, 2018

Your customer service team is on the frontlines of the customer experience and can make or break your customers’ opinion of your company. It is imperative to train agents properly. What is the best way to train your customer service team?

Using Multiple Channels to Amplify Customer Experience

November 15th, 2017

Certain customers prefer that you contact them through a particular mode of communication. Whether it’s by phone, through email, or sending a text message, meet customers where they want to hear from you. Exceed customer expectations by paying attention and reaching out on the right channel.