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Your customer service team influences the customer experience and keeps your company afloat. Learn a tip or two about managing your customer service team as well as how to improve customer experience overall.
Equip your employees with the best you possibly can. There are some great headset options at both en...
Housing a call center can be an expensive and time consuming process. Outsourcing a call center can...
Call centers constantly adapt new technology to be more competitive. Artificial Intelligence is one new trend that is making its way into the call center. AI solutions have proven effective in streamlining some aspects of customer service.
Optimizing a call center is an ongoing process of refinement. The ultimate goal is to achieve higher first call resolution rates to increase customer satisfaction and their experience with your brand.
The holiday seasons tend to see an influx of support and service calls. Using an interactive voice responses in conjunction with skill-based routing will help your business manage calls more efficiently and improve your customers’ experience.
Better customer engagement means better revenue flow. Contacting customers in their preferred method and analyzing the data you get from your interactions is only part of it. Read more about the best systems and strategies to use when engaging all your prospects and current clients.
With the holiday season comes higher call volume. First and foremost, you’re going to want to get everyone ready for the busy season. Find out what to train for and how to go about it, in part one of our “Holiday Prep Series.”
Consumers are less tolerant of sales calls than ever before. Some consumers flag phone numbers left and right. Even companies who play by the rules and remain in compliance are at risk of a carrier block. Are people accusing your company of making spam calls?
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