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Customer Service

Your customer service team influences the customer experience and keeps your company afloat. Learn a tip or two about managing your customer service team as well as how to improve customer experience overall.

5 Benefits of Blending Your Inbound and Outbound Call Center Software

July 12th, 2017

Stop switching between software platforms all day! When you combine your outbound and inbound call center software, you provide agents with a well-rounded, easy-to-use platform. Everything an agent needs is available from a single program’s dashboard.

Improving Customer Service With the Help of Call Recordings

June 28th, 2017

The customer service team holds the entire customer experience together. If customers have a negative interaction with the support team, it may alter their entire view of your company. Keep customer service representatives performing well with the help of call recordings.

inbound call center software

Yield Growth Quickly by Improving Customer Service on Inbound Calls

June 22nd, 2016

Exceeding expectations of your customers will yield rapid growth. If you even made one customer extremely happy, you would reap benefits over time. Imagine making almost every caller feel that way, you would reap the benefits rapidly. Bringing your customer service in-house, using call center software to direct calls, manage calls and train employees while holding everyone accountable, you can.

customer service software

How to Improve Customer Service Skills using Simple Call Center Software

June 8th, 2016

Your team’s customer service skills can improve dramatically with the proper training, however, every business operates differently. Find out how you can use call recordings and metrics from both your positive and negative interactions to see what works for your business specifically.

CRMCALLCENTER

How Call Centers Benefit From CRM Software

June 30th, 2015

Running a call center requires the right tools in order to guarantee a high level of satisfaction for your customers. Here are some ways in which call centers can benefit from the use of CRM software. 1.Tracking Customer History With CRM software, call center agents have all of the call history about every caller available […]