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Build Rapport Over The Phone

Build Rapport Over the Phone with This List of Best Methods

May 1st, 2019

Start building rapport with this large list of methods but remember the major points you can’t afford to miss. Find out how to have great rapport that yields returning customers and prospects every time.

sms best practices

How Can My Business Use SMS To Get In Contact With Customers?

October 3rd, 2018

Boost contact ratios with SMS by knowing the best times to contact customers and the best practices. Start building customer rapport with an SMS campaign that puts you in contact with your customers the right way.

5 Contact Center Software Features That Help Build Rapport

February 7th, 2018

Learn which contact center software features are most helpful when it comes to building rapport with your prospects and customers. How can you use these features to your benefit when it comes to establishing relationships?

5 Tips to Train an Awesome Customer Service Team

January 24th, 2018

Your customer service team is on the frontlines of the customer experience and can make or break your customers’ opinion of your company. It is imperative to train agents properly. What is the best way to train your customer service team?

Using Multiple Channels to Amplify Customer Experience

November 15th, 2017

Certain customers prefer that you contact them through a particular mode of communication. Whether it’s by phone, through email, or sending a text message, meet customers where they want to hear from you. Exceed customer expectations by paying attention and reaching out on the right channel.

5 Benefits of Blending Your Inbound and Outbound Call Center Software

July 12th, 2017

Stop switching between software platforms all day! When you combine your outbound and inbound call center software, you provide agents with a well-rounded, easy-to-use platform. Everything an agent needs is available from a single program’s dashboard.