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How to Improve Customer Service Skills using Simple Call Center Software

June 8th, 2016

Your team’s customer service skills can improve dramatically with the proper training, however, every business operates differently. Find out how you can use call recordings and metrics from both your positive and negative interactions to see what works for your business specifically.

CRMCALLCENTER

How Call Centers Benefit From CRM Software

June 30th, 2015

Running a call center requires the right tools in order to guarantee a high level of satisfaction for your customers. Here are some ways in which call centers can benefit from the use of CRM software. 1.Tracking Customer History With CRM software, call center agents have all of the call history about every caller available […]