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Equipment Info

Call center equipment keeps your company running. Learn more about the equipment needed to operate a cloud based call center, how to choose the best hardware for your business, and more.

Top Equipment Articles this Month

  • Outbound Call Center Metrics

    5 Outbound Call Center Metrics You Should Be Tracking

    Part of managing a successful outbound call center means knowing which metrics you should be trackin...

  • Use The Right Outbound Number

    Outbound Dialing Campaigns Will Ruin Your Personal Phone Number

    Dialing outbound with your main numbers could damage your business' reputation. When using outbound...

Adopting SaaS

You’re In The Cloud, But Have You Adopted SaaS?

May 29th, 2019

Software as a service, more commonly known by its acronym SaaS, saves companies tons of money each year. You might be using cloud services already but are you using SaaS? Find out the differences between the two and why you’re already behind if you haven’t implemented SaaS solutions.

top telemarketing headset 2019

6 Telemarketing Headsets to Consider for 2019

April 3rd, 2019

Equip your employees with the best you possibly can. There are some great headset options at both ends of the pricing spectrum; you don’t have to break the bank to get a high-quality headset. Take a look at these top 6 telemarketing headsets to consider.

Proper Call Center Tools That Provide A Foundation For Agents

March 6th, 2019

Let’s face it, a call center isn’t always the most productive or joyous environment. With the right tools, agent morale and productivity remain high. Keep these five call center tools in mind and you’re sure to succeed.

cloud call center software

Why You Need Cloud Call Center Software

September 6th, 2017

Cloud call center software keeps your company organized on a single platform. Quick and easy to set up, simple to use, with minimal hardware required, find out why else cloud call center software is the best choice for SMB and enterprise alike.

Are You Wasting Leads With Low-Quality Call Center Equipment?

July 26th, 2017

You have very few chances to make a lasting impact on the leads you contact. If you’re dropping calls or experiencing poor call quality, leads will lose patience quickly. Find out more about different types of equipment you need to keep prospects interested.

predictive dialer with headset/softphone

How Do Predictive Dialers Utilize Headsets With Softphones?

May 25th, 2016

There are more benefits than you think to using a headset and softphone combination with a predictive dialing system. See how it can be a key tool for your agents, providing them with an extremely productive way to dial more numbers quicker, connecting to live prospects almost instantly.