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Blog ยป Equipment

Equipment

Call center equipment keeps your company running. Learn more about the equipment needed to operate a cloud based call center, how to choose the best hardware for your business, and more.

Improving Sales and Customer Experience with an Integrated CRM Dialer

November 1, 2023

Improving Sales and Customer Experience with an Integrated CRM Dialer

Equipping your agents with the right digital tools can improve their chances of success and streamline your call center. Utilizing an integrated CRM dialer can reduce after-call work and enhance customer experience.

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Compliance Standards and Best Practices for Solar Dialers

October 18, 2023

Compliance Standards and Best Practices for Solar Dialers

The solar industry must abide by stricter compliance standards than others when engaging in outbound dialing. Using the correct type of dialer can help your agents and business succeed in your outbound solar campaign.

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Best Dialer Types for Financial Service Call Centers

April 5, 2023

Best Dialer Types for Financial Service Call Centers

Equipping your agents with the right set of tools will help them achieve success in outbound dialing campaigns. Selecting a predictive dialer or preview dialer could bolster your campaign in a financial call center.

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Optimizing Your IVR Can Improve Your Containment Rate

November 10, 2021

Optimizing Your IVR to Improve Your Containment Rate

IVRs can be powerful tools to help improve your customers’ experience in your contact center. However, using out of date or poorly configured software can ruin a frustrate customers and cause your containment rate to rise.

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5 Benefits of a Preview Dialer in Contact Centers

October 27, 2021

5 Ways a Preview Dialer Can Improve Your Contact Center

When conducting outbound sales, the tools you equip your agents with are imperative. Tools are meant to fit a desired need, or purpose. These are some of the instances where preview dialers can help set your contact center apart.

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Industries That Benefit From Predictive Dialers

July 7, 2021

Select a Dialer Series: Which Industries Benefit from Predictive Dialers?

Call centers rely on technology and tools available to agents and managers. When setting up a campaign, selecting the right dialer is essential. These industries can benefit from using a predictive dialer for campaigns.

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Recent Posts

  • IVR Surveys to Boost Customer Engagement

    November 29, 2023

    IVR Surveys to Boost Customer Engagement

  • Call Center Compliance Builds Brand Trust

    November 15, 2023

    Call Center Compliance Builds Brand Trust

  • Improving Sales and Customer Experience with an Integrated CRM Dialer

    November 1, 2023

    Improving Sales and Customer Experience with an Integrated CRM Dialer

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