Cloud call center software keeps your company organized on a single platform. Quick and easy to set up, simple to use, with minimal hardware required, find out why else cloud call center software is the best choice for SMB and enterprise alike.
Call center equipment keeps your company running. Learn more about the equipment needed to operate a cloud based call center, how to choose the best hardware for your business, and more.
Microsoft has announced plans that will involve the installation of new subsea fiber cables in North...
You have very few chances to make a lasting impact on the leads you contact. If you’re dropping calls or experiencing poor call quality, leads will lose patience quickly. Find out more about different types of equipment you need to keep prospects interested.
There are more benefits than you think to using a headset and softphone combination with a predictive dialing system. See how it can be a key tool for your agents, providing them with an extremely productive way to dial more numbers quicker, connecting to live prospects almost instantly.
Find out more about softphones and how they are helping companies scale quickly in 4 efficient and effective ways. See how CallTools call center software integrates with softphones to increase efficiency in sales teams while improving the customer experience. Are you still on hardwired landlines?
The Daily Dot recently published an article outlining a belief that the failed Comcast Time Warner deal could be a symptom of a much greater problem within the telecoms industry. As the deal fell through, news outlets began to receive word of other merger proposals in the mix for large companies in the industry. According […]