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Equipment Info

Call center equipment keeps your company running. Learn more about the equipment needed to operate a cloud based call center, how to choose the best hardware for your business, and more.

Top Equipment Articles this Month

  • 6 Telemarketing Headsets to Consider for 2019

    6 Telemarketing Headsets to Consider for 2019

    Equip your employees with the best you possibly can. There are some great headset options at both en...

  • How Do Predictive Dialers Utilize Headsets With Softphones?

    How Do Predictive Dialers Utilize Headsets With Softphones?

    There are more benefits than you think to using a headset and softphone combination with a predictiv...

Does Your Call Center Have The Right Tools For The Job?

March 6th, 2019

You need to provide your employees with the right tools in order for them to succeed. This means equipping your office with quality desk furniture and more. What are the most important things to offer your employees?

cloud call center software

Why You Need Cloud Call Center Software

September 6th, 2017

Cloud call center software keeps your company organized on a single platform. Quick and easy to set up, simple to use, with minimal hardware required, find out why else cloud call center software is the best choice for SMB and enterprise alike.

Are You Wasting Leads With Low-Quality Call Center Equipment?

July 26th, 2017

You have very few chances to make a lasting impact on the leads you contact. If you’re dropping calls or experiencing poor call quality, leads will lose patience quickly. Find out more about different types of equipment you need to keep prospects interested.

Companies Are Scaling Quicker With the Help of Softphones

May 11th, 2016

Find out more about softphones and how they are helping companies scale quickly in 4 efficient and effective ways. See how CallTools call center software integrates with softphones to increase efficiency in sales teams while improving the customer experience. Are you still on hardwired landlines?

microsoft fiber optic

Microsoft Expands Network of Underwater Fiber Optics for UK, Asia Data Centers

May 18th, 2015

Microsoft has announced plans that will involve the installation of new subsea fiber cables in North America, Europe and Asia. The company says that the cables will be used to connect its global data centers. Microsoft has announced that the company will engage in partnerships with fiber cable providers Hibernia and Aqua Comms to extend […]

comcast time warner deal

Failed Comcast Time Warner Deal Could Be Sign of Greater Problems

May 5th, 2015

The Daily Dot recently published an article outlining a belief that the failed Comcast Time Warner deal could be a symptom of a much greater problem within the telecoms industry. As the deal fell through, news outlets began to receive word of other merger proposals in the mix for large companies in the industry. According […]