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Call Center Equipment

Constantly improving technology, along with more effective and efficient software, makes it vital for call centers to stay up to date with the newest equipment. Find out more about how any business can utilize the proper tools to improve productivity.

predictive dialer with headset/softphone

How Do Predictive Dialers Utilize Headsets With Softphones?

May 25, 2016

There are more benefits than you think to using a headset and softphone combination with a predictive dialing system. See how it can be a key tool for your agents, providing them with an extremely productive way to dial more numbers quicker, connecting to live prospects almost instantly.

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Companies Are Scaling Quicker With the Help of Softphones

May 11, 2016

Find out more about softphones and how they are helping companies scale quickly in 4 efficient and effective ways. See how CallTools call center software integrates with softphones to increase efficiency in sales teams while improving the customer experience. Are you still on hardwired landlines?

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microsoft fiber optic

Microsoft Expands Network of Underwater Fiber Optics for UK, Asia Data Centers

May 18, 2015

Microsoft has announced plans that will involve the installation of new subsea fiber cables in North America, Europe and Asia. The company says that the cables will be used to connect its global data centers. Microsoft has announced that the company will engage in partnerships with fiber cable providers Hibernia and Aqua Comms to extend […]

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comcast time warner deal

Failed Comcast Time Warner Deal Could Be Sign of Greater Problems

May 5, 2015

The Daily Dot recently published an article outlining a belief that the failed Comcast Time Warner deal could be a symptom of a much greater problem within the telecoms industry. As the deal fell through, news outlets began to receive word of other merger proposals in the mix for large companies in the industry. According […]

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