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Management Info

Are you new to managing a call center? Looking for the latest tips to be a top performer in your industry? We have everything you need to know about call center management to succeed, all in one place.

Top Management Articles this Month

  • Telemarketing Practices to Avoid Flags

    Telemarketing Practices to Avoid Your Getting Numbers Flagged

    Your dialing practices could be getting your numbers marked as "scam likely". Here are some telemark...

  • 4 Keys to A Successful Virtual Call Center Setup

    Strengthen your relationships with your customers. Virtual call centers move you closer to the peopl...

Preparing an Outbound Dialing Strategy

Improve Your Outbound Dialing Strategy with a Little Preparation

March 3rd, 2021

Devising a comprehensive outbound dialing strategy can be the difference between a failed or successful campaign. Equipping your agents with the right tools and putting in initial planning efforts helps your call center excel.

Enhanced Call Center Agent Training

Tips for Enhanced Call Center Agent Training and Hiring

February 3rd, 2021

Creating the perfect call center team requires forethought, diligence and planning. Proper call center agent training begins with the hiring process, and continues throughout the employment of the agent for ideal results.

Call Center Compliance Regulations

How Are You Doing with Call Center Compliance?

September 30th, 2020

Not following compliance regulations can cause your business to face heavy fines and penalties. These are the standard call center compliance regulations your business should be following when dealing with consumers.

Call Center KPI Benchmarks

How Call Center KPI Benchmarks Reflect Your Brand

August 19th, 2020

Part of being a call center manager means fine tuning your teams and processes. These KPI benchmarks are some of the areas that should be analyzed in order to promote conversions and enhance customer experience.

Challenges Managing Remote Call Center Agents

The Challenges of Managing Remote Call Center Agents

August 5th, 2020

While there are several benefits of working from home, challenges can often over come managers. In a call center environment, these tools and tips can help your agents excel as team members while working remotely.

Whisper Coaching for Remote Agents

Whisper Coaching to Train Remote Employees

June 10th, 2020

Training remote agents, or agents working from home, can be a daunting task for call center managers. Whisper coaching is one tool that can help train calling agents in real time during a call with customers.