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Are you new to managing a call center? Looking for the latest tips to be a top performer in your industry? We have everything you need to know about call center management to succeed, all in one place.

Top Management Articles this Month

  • top telemarketing headset 2019

    6 Telemarketing Headsets to Consider for 2019

    Equip your employees with the best you possibly can. There are some great headset options at both en...

  • In-House Call Centers

    Pros and Cons of In-House vs. Outsourced Call Centers

    Housing a call center can be an expensive and time consuming process. Outsourcing a call center can...

Whisper Coaching for Remote Agents

Whisper Coaching to Train Remote Employees

June 10th, 2020

Training remote agents, or agents working from home, can be a daunting task for call center managers. Whisper coaching is one tool that can help train calling agents in real time during a call with customers.

With Call Scoring You're the Coach

With Call Scoring, You’re The Coach

May 27th, 2020

A call center should function efficiently as a team. Each agent has to play their own part in order for the operation to run smoothly. Call scoring allows managers to assess the performance of the team and look for areas needing improvement.

Omnichannel Call Center Model

How an Omnichannel Call Center Model Will Help Your Business

May 13th, 2020

An omnichannel call center shares similarities to a multichannel call center, but differs in key ways. The benefits of converting to an omnichannel call center include better customer experience and retention.

Leverage Outside and Inside Sales Teams

How to Leverage Your Outside and Inside Sales Teams

February 5th, 2020

Building your sales team can be a laborious process. The first step is finding the right sales approach. Outside or inside sales? Determining the right sales model for your business as well can help to bolster your business’ success.

Tips for Political Dialing Campaigns

Tips to Conducting Successful Political Dialing Campaigns

January 8th, 2020

When creating an outbound dialing campaign, strategy is important. Political dialing campaigns, when done correctly can yield astounding results, however regulations vary from traditional campaigns federally and statewide.

Holiday Incentives for Call Center Agents

Incentivising Your Call Center Agents for the Holidays | Holiday Prep Series

December 11th, 2019

Ensuring your call center runs smoothly for the holidays is imperative to keep up with the demand from consumers. Incentivizing your calling agents could be the key to ensuring success for the holidays.