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Call Center Management

Managing a growing number of calls means managing new employees, which also means training. See how call centers effectively manage large call volumes and use metrics to efficiently improve skills of employees at all levels.

4 Keys to A Successful Virtual Call Center Setup

December 7, 2016

Strengthen your relationships with your customers. Virtual call centers move you closer to the people you service and keep you plugged in. These 4 keys will empower you to establish your own remotely located agents and reap the benefits.

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coach agents for call center performance

Improve Call Center Performance by Analyzing These Metrics

November 8, 2016

Having software in place to track metrics is important, but which key performance indicators should you be analyzing? Find out how to increase call center performance with a few KPI’s that can track which agents are performing and which agents need training.

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real time call metrics

What Metrics Are You Losing to Your Sales CRM Solution?

September 29, 2016

Sales is heavily based on numbers, missing out on important real time metrics can result in a loss of revenue. Are you receiving information about inbound and outbound calls made by your sales team in real time? See what metrics you could be losing to your CRM and start capturing real time data today.

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crm software for small business

A Key Feature Your CRM Software is Missing

September 8, 2016

Although CRM software for small business is good at managing customer data and interactions, many systems lack a key feature. Without this feature, if you do not manage your team properly, you will not get the most out of your CRM solution. See what your system is missing and what you can do about it in this weeks article.

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