Call Center Management
Managing a growing number of calls means managing new employees, which also means training. See how call centers effectively manage large call volumes and use metrics to efficiently improve skills of employees at all levels.
February 8, 2017
Outsourcing your telemarketing team blurs the communication abilities between your openers and your closers. Find out why it is best to bring telemarketing in-house and keep agents under one roof with affordable cloud-based call center software.
January 24, 2017
As call center technology evolves, your call center agent training should adjust with it if you want to be successful. Find out how the latest features available from cloud call center systems give you the ability to amplify your training process.
December 7, 2016
Strengthen your relationships with your customers. Virtual call centers move you closer to the people you service and keep you plugged in. These 4 keys will empower you to establish your own remotely located agents and reap the benefits.
November 8, 2016
Having software in place to track metrics is important, but which key performance indicators should you be analyzing? Find out how to increase call center performance with a few KPI’s that can track which agents are performing and which agents need training.