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Are you new to managing a call center? Looking for the latest tips to be a top performer in your industry? We have everything you need to know about call center management to succeed, all in one place.
Predictive dialing maximizes the number of calls your agents make per hour. It simplifies and organi...
Using a power dialer in your contact center returns the control to your hands. Increase efficiency...
Preview dialing is often written off due to the amount of time it takes to dial numbers individually. However, dialing at a slow speed still comes with some benefits that a predictive dialer doesn’t have.
2017 proved to be a year of massive adjustments to continued changes in the technological spectrum for the call center industry. Find out our predictions for the trajectory of contact center solutions in 2018.
You can recycle lists and campaigns to call back all of your no answer calls. On the other hand, redial rules allow the system to make callback attempts while your agents actively dial through a list. Which is the best to use?
There are hundreds of different contact center software features available depending on your needs. But which five features are absolutely necessary for your contact center’s success? Find out what to look for when you’re considering different contact center solutions.
Everyone understands the importance of tracking Key Performance Indicators for your inbound call center. Without them, you’re operating in the dark and giving yourself little direction to work with. Which inbound call center metrics should you track, though?
Small business CRM helps you keep track of all your clients but should you include other features in your software? Find out what you need from your CRM and put each option to the test before making a purchase decision.
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"I have to say the product is great, but more importantly the people, specifically my AE. He is a true professional."
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