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Management Info

Are you new to managing a call center? Looking for the latest tips to be a top performer in your industry? We have everything you need to know about call center management to succeed, all in one place.

Top Management Articles this Month

  • 5 Outbound Call Center Metrics You Should Be Tracking

    5 Outbound Call Center Metrics You Should Be Tracking

    Part of managing a successful outbound call center means knowing which metrics you should be trackin...

  • 4 Keys to A Successful Virtual Call Center Setup

    4 Keys to A Successful Virtual Call Center Setup

    Strengthen your relationships with your customers. Virtual call centers move you closer to the peopl...

Boosting Contact Ratios and Compliance with Preview Dialing

February 21st, 2018

Preview dialing is often written off due to the amount of time it takes to dial numbers individually. However, dialing at a slow speed still comes with some benefits that a predictive dialer doesn’t have.

Top Contact Center Predictions for 2018

December 27th, 2017

2017 proved to be a year of massive adjustments to continued changes in the technological spectrum for the call center industry. Find out our predictions for the trajectory of contact center solutions in 2018.

Recycling Lists vs. Redial Rules

December 13th, 2017

You can recycle lists and campaigns to call back all of your no answer calls. On the other hand, redial rules allow the system to make callback attempts while your agents actively dial through a list. Which is the best to use?

5 Contact Center Software Features You Need to Succeed

November 29th, 2017

There are hundreds of different contact center software features available depending on your needs. But which five features are absolutely necessary for your contact center’s success? Find out what to look for when you’re considering different contact center solutions.

Supercharge Your Small Business CRM

October 18th, 2017

Small business CRM helps you keep track of all your clients but should you include other features in your software? Find out what you need from your CRM and put each option to the test before making a purchase decision.

Ensuring Agent Accountability with Live Monitoring and Reporting

May 17th, 2017

Real Time Reporting and Live Agent Monitoring put you in control of your call center, whether in the office or across the country. CallTools.com’s fully-loaded, cloud-based software keeps agent accountability at a maximum when they know you could be listening at any time.