Political dialing campaigns have the potential to connect candidates with constituents. Abiding by proper dialing habits and utilizing the right set of tools can allow deep canvassing campaigns to be more successful.
Are you new to managing a call center? Looking for the latest tips to be a top performer in your industry? We have everything you need to know about call center management to succeed, all in one place.
Political dialing campaigns have the potential to connect candidates with constituents. Abiding by proper dialing habits and utilizing the right set of tools can allow deep canvassing campaigns to be more successful.
Managing a successful healthcare call center requires the right tools and training for your agents. Deciding between a predictive or preview dialer can improve the performance of your outbound calling campaigns.
Customer experience is key in a successful contact center. However, your agent’s experience can directly effect your customer’s experience as well. These tips can help improve agent experience in a modern contact center.
Hybrid contact centers have gained popularity since the pandemic. Many companies offer remote or hybrid work settings for their employees. These are some of the benefits and challenges to maintaining a hybrid workspace.
After call work (ACW) can eat up your agents’ time and reduce the overall efficiency of your contact center. These 7 tips can help minimized and reduce after call work allowing your agents to spend mroe time on the phone.
Abandon rates can ruin your customers’ experience and cause your retention rates to plummet. Consider following these 5 strategies to reduce abandon rates and streamline the flow of customer communications for your contact center.