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Management Info

Are you new to managing a call center? Looking for the latest tips to be a top performer in your industry? We have everything you need to know about call center management to succeed, all in one place.

Top Management Articles this Month

  • Why Should You Use Preview Dialing?

    Why Should You Use Preview Dialing?

    Preview dialers offer more control and precision than predictive or power dialers. While you sacrifi...

  • 5 Outbound Call Center Metrics You Should Be Tracking

    5 Outbound Call Center Metrics You Should Be Tracking

    Part of managing a successful outbound call center means knowing which metrics you should be trackin...

How CallTools Will Help You Achieve Tony Robbins Success

February 20th, 2019

Surely you know who Tony Robbins is. If you don’t, you should look him up. Tony Robbins encourages thousands of people around the world to exceed their potential. Find out how CallTools can help your business do the same, just like Tony Robbins does for his clients.

Is Your Marketing Performing As Good As Your Sales Team And Vice Versa?

February 6th, 2019

Without the correct key performance indicators you could be missing out on a large portion of optimization for your business. Knowing these call metrics can give you the knowledge necessary to train and grow your sales team into a machine.

Making the Most with CRM Data in Each Department of Your Company

January 9th, 2019

The benefits of a strong customer relationship management platform spread throughout your entire company. Discover how each department can make use of at least one aspect of your CRM system.

Improving Profitable Call Center Metrics By Using Predictive Analytics

December 12th, 2018

Traditional call metrics can lack an instant impact on how you handle your inbound calls. Predictive analytics could tell you information about a caller quickly, such as their mood or the urgency of their situation. These types of metrics could change the direction of a call quickly, often with added benefits.

Boosting Contact Ratios and Compliance with Preview Dialing

February 21st, 2018

Preview dialing is often written off due to the amount of time it takes to dial numbers individually. However, dialing at a slow speed still comes with some benefits that a predictive dialer doesn’t have.

Top Contact Center Predictions for 2018

December 27th, 2017

2017 proved to be a year of massive adjustments to continued changes in the technological spectrum for the call center industry. Find out our predictions for the trajectory of contact center solutions in 2018.