Preview dialers offer more control and precision than predictive or power dialers. While you sacrifice speed, you gain the ability to connect more directly with customers and offer more tailored service to each. Find out more about how a preview dialer can help your business.
Outsourcing your telemarketing team blurs the communication abilities between your openers and your closers. Find out why it is best to bring telemarketing in-house and keep agents under one roof with affordable cloud-based call center software.
As call center technology evolves, your call center agent training should adjust with it if you want to be successful. Find out how the latest features available from cloud call center systems give you the ability to amplify your training process.
Strengthen your relationships with your customers. Virtual call centers move you closer to the people you service and keep you plugged in. These 4 keys will empower you to establish your own remotely located agents and reap the benefits.
Having software in place to track metrics is important, but which key performance indicators should you be analyzing? Find out how to increase call center performance with a few KPI’s that can track which agents are performing and which agents need training.
Sales is heavily based on numbers, missing out on important real time metrics can result in a loss of revenue. Are you receiving information about inbound and outbound calls made by your sales team in real time? See what metrics you could be losing to your CRM and start capturing real time data today.
