Customer experience is key in a successful contact center. However, your agent’s experience can directly effect your customer’s experience as well. These tips can help improve agent experience in a modern contact center.
Maintaining Cohesive Teams in Hybrid Contact Centers
Hybrid contact centers have gained popularity since the pandemic. Many companies offer remote or hybrid work settings for their employees. These are some of the benefits and challenges to maintaining a hybrid workspace.
7 Tips to Reduce After-Call Work (ACW) in Your Contact Center
After call work (ACW) can eat up your agents’ time and reduce the overall efficiency of your contact center. These 7 tips can help minimized and reduce after call work allowing your agents to spend mroe time on the phone.
5 Tips to Improve Abandon Rates for Your Contact Center
Abandon rates can ruin your customers’ experience and cause your retention rates to plummet. Consider following these 5 strategies to reduce abandon rates and streamline the flow of customer communications for your contact center.
Optimizing Your Sales Funnel for Better ROI
Creating a sales funnel is essential for engaging in customers and potential prospects effectively. These tips can help you create and optimize your sales funnel to maximize engagement and improve conversion rates.
Optimizing Your Omnichannel Solutions With a Customer Journey Map
A customer journey map helps your business visualize the customers’ experience with your company. Setting up a journey map can help identify which of your omnichannel solutions excel and which may need attention.
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