Devising a comprehensive outbound dialing strategy can be the difference between a failed or successful campaign. Equipping your agents with the right tools and putting in initial planning efforts helps your call center excel.
Creating the perfect call center team requires forethought, diligence and planning. Proper call center agent training begins with the hiring process, and continues throughout the employment of the agent for ideal results.
Not following compliance regulations can cause your business to face heavy fines and penalties. These are the standard call center compliance regulations your business should be following when dealing with consumers.
Part of being a call center manager means fine tuning your teams and processes. These KPI benchmarks are some of the areas that should be analyzed in order to promote conversions and enhance customer experience.
While there are several benefits of working from home, challenges can often over come managers. In a call center environment, these tools and tips can help your agents excel as team members while working remotely.
Training remote agents, or agents working from home, can be a daunting task for call center managers. Whisper coaching is one tool that can help train calling agents in real time during a call with customers.