How Are You Doing with Call Center Compliance?

Not following compliance regulations can cause your business to face heavy fines and penalties. These are the standard call center compliance regulations your business should be following when dealing with consumers.

Whisper Coaching to Train Remote Employees

Training remote agents, or agents working from home, can be a daunting task for call center managers. Whisper coaching is one tool that can help train calling agents in real time during a call with customers.