With Call Scoring, You’re The Coach

A call center should function efficiently as a team. Each agent has to play their own part in order for the operation to run smoothly. Call scoring allows managers to assess the performance of the team and look for areas needing improvement.

Pros and Cons of In-House vs. Outsourced Call Centers

Housing a call center can be an expensive and time consuming process. Outsourcing a call center can be a cheaper solution however it may come with many hidden issues. Deciding whether to use an in-house call center or outsourced one is a critical step in setting up your business’ call center.

How to Leverage Your Outside and Inside Sales Teams

Building your sales team can be a laborious process. The first step is finding the right sales approach. Outside or inside sales? Determining the right sales model for your business as well can help to bolster your business’ success.