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call-center-agent-training

7 New Tips for Call Center Agent Training Success in 2017

January 25th, 2017

As call center technology evolves, your call center agent training should adjust with it if you want to be successful. Find out how the latest features available from cloud call center systems give you the ability to amplify your training process.

4 Keys to A Successful Virtual Call Center Setup

December 7th, 2016

Strengthen your relationships with your customers. Virtual call centers move you closer to the people you service and keep you plugged in. These 4 keys will empower you to establish your own remotely located agents and reap the benefits.

coach agents for call center performance

Improve Call Center Performance by Analyzing These Metrics

November 8th, 2016

Having software in place to track metrics is important, but which key performance indicators should you be analyzing? Find out how to increase call center performance with a few KPI’s that can track which agents are performing and which agents need training.

real time call metrics

What Metrics Are You Losing to Your Sales CRM Solution?

September 29th, 2016

Sales is heavily based on numbers, missing out on important real time metrics can result in a loss of revenue. Are you receiving information about inbound and outbound calls made by your sales team in real time? See what metrics you could be losing to your CRM and start capturing real time data today.

crm software for small business

A Key Feature Your CRM Software is Missing

September 8th, 2016

Although CRM software for small business is good at managing customer data and interactions, many systems lack a key feature. Without this feature, if you do not manage your team properly, you will not get the most out of your CRM solution. See what your system is missing and what you can do about it in this weeks article.

cloud saas benefits

Can Your Business Benefit from Cloud Software as a Service?

August 17th, 2016

Aside from giving your business a competitive edge, optimizing your systems can slim running costs. Cloud SaaS is providing small and medium sized business a way to have the same high-performance tools as large corporations without the expensive overhead. See what types of businesses are using cloud software as a service along with the 5 ways it lowers monthly expenses.