Rich Call Data: The Future of Caller ID

Accurate caller ID display is imperitive for outbound dialing campaigns. Rich call data aims to improve the way in which caller ID information is relayed. With this new method, consumers should gain more confidence in answering business calls.

6 Tips to Managing Remote and Hybrid Agents

With many agents returning to work, and some still working at home, managing a hybrid work environment is essential. Providing your agents a flexible work environment can improve productivity and enhance your contact center’s success.