Recording Calls at a Call Center: UK, US and Canadian Law Guide

There are things you need to know before you start recording calls in a call center. These resources can help you to stay up to date with regulatory compliance because they change from State to State or Country to Country. As always, seeking legal advice from a professional may be the appropriate thing to do before recording calls.

5 Outbound Call Center Metrics You Should Be Tracking

Part of managing a successful outbound call center means knowing which metrics you should be tracking, ultimately the key performance indicators (KPI) you chose to track will become fundamental buildings blocks when it comes to crafting your sales strategy. In addition, tracking the right metrics will have a direct impact on the overall performance of… Read more »

How to Setup a Call Center for Any Size Solution

Setting up a call center is not a one size fits all solution. The setup of your call center will depend on your business model and the needs of your customers. However, following these steps can make it a lot easier for you to determine your setup requirements and execute a plan for your new… Read more »

How to Increase Your Call Center Productivity

Improving the productivity of your call agents really only requires a few basic changes that will dramatically change the ways in which your agents work. By focusing on better performance, your team can also improve customer satisfaction, leading to fewer unsatisfied customers and faster service. Here are some changes that you can make to increase… Read more »