Ensuring your call center runs smoothly for the holidays is imperative to keep up with the demand from consumers. Incentivizing your calling agents could be the key to ensuring success for the holidays.
Increasing the capacity of your call center can get expensive if you try to throw agents at the situation. Optimize your process by using a predictive dialer the right way to scale and get more out of every calling agent on the floor.
It’s difficult to know whether a person will perform well based only on their interview. Still, there are some questions to ask that help eliminate the most difficult people. Learn some great tips to help you find the best employees for the job!
Surely you know who Tony Robbins is. If you don’t, you should look him up. Tony Robbins encourages thousands of people around the world to exceed their potential. Find out how CallTools can help your business do the same, just like Tony Robbins does for his clients.
Without the correct key performance indicators you could be missing out on a large portion of optimization for your business. Knowing these call metrics can give you the knowledge necessary to train and grow your sales team into a machine.
The benefits of a strong customer relationship management platform spread throughout your entire company. Discover how each department can make use of at least one aspect of your CRM system.