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Sales productivity relys on effective management of your dialing teams. Decreasing downtime is one way to increase results, however, call metrics and recordings can empower your managers to effectively train agents.

Why Do You Need a Power Dialer?

April 19, 2017

Using a power dialer in your contact center returns the control to your hands. Increase efficiency, maximize productivity, accelerate call center metrics, and minimize abandoned calls with a power dialing solution.

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Is Your Caller ID Losing Your Leads?

March 22, 2017

Dialing your leads with a toll-free number is careless and impacts you more negatively than you might realize. By using Group Local Match instead you can raise answer rate and increase your credibility with the leads you call.

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5 Tips to Write the Best Cold Calling Script

March 8, 2017

Cold calling is a necessary aspect of every contact center. You need a team to contact prospects and warm them up, but you cannot do it properly if you don’t have the best cold calling script. Learn the five ways to amplify your cold calling scripts and take your contact center to the next level.

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7 Pitfalls of Choosing to Outsource Sales Calls

February 21, 2017

When you outsource sales calls to outside offices, you run the risk of low agent performance, poor call quality, lack of direction, and poor training, just to start. It’s smarter to bring your sales team in-house and take back control of your call center.

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