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Sales Info

The other baseline of the call center world. Best practices, tips, suggestions, and tricks are always changing. Keep up with inside sales trends here to stay ahead of the curve and on top of your competition.

Top Sales Articles this Month

  • 5 Top Inside Sales Training Tips for 2017

    5 Top Inside Sales Training Tips for 2017

    We gathered the five best practices for inside sales training in 2017. As a manager, you want to pre...

  • How to Increase Sales Performance Using Software as a Service

    How to Increase Sales Performance Using Software as a Service

    Cloud-based software as a service is allowing small to medium sized businesses to communicate and wo...

Incorporating Business SMS Into Your Inside Sales

October 4th, 2017

Catapult interactions to the next level when you incorporate conversational business SMS messaging into your inside sales and customer retention process. Give customers the opportunity to respond on their own time while still receiving the message they need.

Building Rapport: Gaining Steam From Open to Close

September 20th, 2017

Learn a few ways to build and maintain rapport between agents and leads, from the time they’re prospects until they close as customers. Never discount the customer experience and the importance of continuing to build rapport during every interaction.

Minimizing Prospect Impact With a Predictive Dialer

August 23rd, 2017

Choosing which type of dialer to use in order to get a large sales message out is important. How can using a predictive dialer limit the impact and invasiveness on the prospects you reach out to compared to other options?

8 Ways to Improve Your Inside Sales Process

August 9th, 2017

Inside sales transitioned into the primary avenue for selling high-ticket items in today’s B2B world. Find out how to amplify your inside sales team’s approach to remote sales. Incorporate these 8 tips and exceed past performance.

The Ultimate Guide to Sales Acronyms in 2017

June 14th, 2017

While sales scripts and best practices change over time, sales acronyms have remained mostly the same. Find out some of the most common sales acronyms you or your agents may have forgotten. This list will quickly refresh your memory!

Is Your Caller ID Losing Your Leads?

March 22nd, 2017

Dialing your leads with a toll-free number is careless and impacts you more negatively than you might realize. By using Group Local Match instead you can raise answer rate and increase your credibility with the leads you call.