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Sales productivity relys on effective management of your dialing teams. Decreasing downtime is one way to increase results, however, call metrics and recordings can empower your managers to effectively train agents.

7 Pitfalls of Choosing to Outsource Sales Calls

February 21, 2017

When you outsource sales calls to outside offices, you run the risk of low agent performance, poor call quality, lack of direction, and poor training, just to start. It’s smarter to bring your sales team in-house and take back control of your call center.

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Outbound Call Center Services You Should Be Doing Yourself

Outbound Call Center Services You Should Be Doing Yourself

January 11, 2017

Lead generation and sales calls are often outsourced to larger call centers equipped to handle dialing through large lists. Find out how you can take back control of your outbound call center services and bring them in-house using cloud based call center software.

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Which Type of Dialer is Right for Your Call Center Setup?

December 21, 2016

Selecting the type of dialer your agents will use is an important aspect of your call center setup. Learn the differences between dialers and the questions you need to consider in order to assess the needs of your company. Make an educated choice for your business.

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call center sales kpis

Are Your Sales KPIs the Right Metrics to Reach Your Performance Goals?

October 27, 2016

Reaching your performance goals not only takes a plan of action but also careful tracking of the correct sales KPIs. Determining which metrics are right for your company does not have to be a difficult decision, in fact, it can be as simple as looking at your goal itself. Find out how.

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