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Sales Info

The other baseline of the call center world. Best practices, tips, suggestions, and tricks are always changing. Keep up with inside sales trends here to stay ahead of the curve and on top of your competition.

Top Sales Articles this Month

  • How to Write Effective Cold Calling Scripts

    How to Write Effective Cold Calling Scripts

    A cold calling script is an effective way get agents on the phone quickly, however, there are ways t...

  • 3 Ways to Track Agent Performance and Improve Your Sales

    3 Ways to Track Agent Performance and Improve Your Sales

    Are you receiving call metrics yet? Call center software provides you with key performance indicator...

predictive dialer calling software

Is Your Calling Software Predicting Opportunities for Your Sales Team?

November 14th, 2018

Technology is advancing and not all calling software is alike. Predictive dialing is just one part of what makes modern calling software able to create more opportunities for you sales team. Have you taken advantage of redialing rules to get the most out of every lead you dial?

increase contact rates mobile

How Adding A Field for Mobile Phone Can Improve Your Contact Ratio

October 31st, 2018

Having a mobile number on a lead can make your sales team’s job easier, improve conversions from leads and even expand customer service later on. Add a mobile phone number field to your form and start improving your sales process from online leads.

Creating a Captivating Inside Sales Cadence

March 7th, 2018

Using inside sales cadences makes it easier to follow up with leads and prospects in a timely manner. Using cadences provides a strategic approach to contacting each prospect.

Tips For Building an Inside Sales Team

January 10th, 2018

Capitalize on the latest trends in sales by moving some of your agents in-office and forming an inside sales team. As more companies transition from outside to inside sales, don’t you want to be part of the forefront?

Incorporating Business SMS Into Your Inside Sales

October 4th, 2017

Catapult interactions to the next level when you incorporate conversational business SMS messaging into your inside sales and customer retention process. Give customers the opportunity to respond on their own time while still receiving the message they need.

Building Rapport: Gaining Steam From Open to Close

September 20th, 2017

Learn a few ways to build and maintain rapport between agents and leads, from the time they’re prospects until they close as customers. Never discount the customer experience and the importance of continuing to build rapport during every interaction.