The STIR/SHAKEN technology aims to protect consumers from the onslaught of robocallers. However, this technology has also hampered some businesses in the contact center space. These are some of the side effects of STIR/SHAKEN.
Follow ups on leads is essential to improving your closing rates. Developing the right sales cadence for your target audience is critical. These 7 steps can help improve your lead follow up strategy and yield more closing sales.
Before starting an outbound dialing campaign, managers should draw out strategies for agents to succeed. Solar dialing campaigns face a variety of challenges, but these tips can help improve your campaign in increase effectiveness.
When operating an outbound call center, focusing on conversions can determine the difference between a successful campaign and a flop. These tips can help train your agents and set them up for success.
Your dialing practices could be getting your numbers marked as “scam likely”. Here are some telemarketing practices you should avoid in order to maintain your business’ reputation and avoid getting your numbers flagged.
Your selling tactics are the first face of your business to new leads. Using the right sales tactics can help improve your business repuatation and improve customer loyalty. Adaptive selling is one good way you can help improve your customer relationships.