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Features Info

Learn about the latest features added and software updates performed on the CallTools.com platform here. Whether it’s a new tool to try out or an overhauled component of the software, read about the latest here.

Top Features Articles this Month

  • 4 Keys to A Successful Virtual Call Center Setup

    Strengthen your relationships with your customers. Virtual call centers move you closer to the peopl...

  • Telemarketing Practices to Avoid Flags

    Telemarketing Practices to Avoid Your Getting Numbers Flagged

    Your dialing practices could be getting your numbers marked as "scam likely". Here are some telemark...

Benefits of a Cloud Contact Center

Benefits of Migrating to a Cloud Contact Center

January 20th, 2021

Call centers often struggle to keep up with the latest technology and regulations. If you are using legacy hardware and software, migrating to a cloud-based software can help your business manage scalability and remote employees.

Improve Efficiency with Dialer CRM

Improve Your Call Center’s Efficiency with a Dialer CRM

October 28th, 2020

While managers seek to optimize operations and agent efficiency, tools are a source of productivity. Using the right tools in conjuction with a good dialer CRM can help a call center excel above others.

Leveraging Live Call Monitoring

Leveraging Live Call Monitoring to Achieve Excellence

October 14th, 2020

Monitoring your call center’s KPI is essential in optimizing processes. Live call monitoring can help, especially in remote call center environments. With this tool managers can keep on top of their agents’ performances.

Conversational SMS Marketing

Does Conversational SMS Marketing Fit Your Business?

September 16th, 2020

SMS engagement can be a useful tool in omnichannel campaigns. Conversational SMS is one of the latest technology trends allowing better customer engagement and experience for call centers.

Enhanced Caller ID Improves Answer Rates

Display Your Branded Enhanced Caller ID to Increase Answer Rates

July 22nd, 2020

Brand awareness is growing in popularity among consumers. One way a company can improve their branding is through using enhanced caller ID. Your caller ID is the first impression for customers on outbound calls.

Holiday Email and SMS

Utilizing SMS & Email in High Volume Call Centers | Holiday Prep Series

July 24th, 2019

The holiday volume is about to hit. In the second part of the holiday prep series, we talk about how not every issue needs a one-on-one phone conversation. Find out how you can increase agent productivity by encouraging contact over SMS and email.