First call resolution rate is one of the most significant KPI indicators to analyze the efficiency of a contact center. These tips can help your contact center improve its FCR and provider a better customer experience.
Learn about the latest features added and software updates performed on the CallTools.com platform here. Whether it’s a new tool to try out or an overhauled component of the software, read about the latest here.
First call resolution rate is one of the most significant KPI indicators to analyze the efficiency of a contact center. These tips can help your contact center improve its FCR and provider a better customer experience.
Monitoring your outbound campaign performance is essential to ensure agents have the tools they need. One aspect to monitor is your dialer configuration. These KPI metrics can indicate issues with configuration.
Selecting the right tools for you contact center can help improve your call management strategies. Proper agent training can also compound on the effectiveness of your campaigns in conjunction with tools.
Customer acquisition and retention is critical for contact centers. Developing a good customer engagement strategy takes diligence, data and foresight. These tips can help improve your customer engagement and experience.
Managing a contact center whether inbound, outbound or blended pose a variety of challenges. However, leveraging your contact center software in the right way can ensure your campaigns and agents excel.
Predictive dialers have many benefits. But is your dialer working for your small business? These are some benefits of using a predictive dialer for your small business operations.