Call centers often struggle to keep up with the latest technology and regulations. If you are using legacy hardware and software, migrating to a cloud-based software can help your business manage scalability and remote employees.
Learn about the latest features added and software updates performed on the CallTools.com platform here. Whether it’s a new tool to try out or an overhauled component of the software, read about the latest here.
Strengthen your relationships with your customers. Virtual call centers move you closer to the peopl...
Your dialing practices could be getting your numbers marked as "scam likely". Here are some telemark...
While managers seek to optimize operations and agent efficiency, tools are a source of productivity. Using the right tools in conjuction with a good dialer CRM can help a call center excel above others.
Monitoring your call center’s KPI is essential in optimizing processes. Live call monitoring can help, especially in remote call center environments. With this tool managers can keep on top of their agents’ performances.
SMS engagement can be a useful tool in omnichannel campaigns. Conversational SMS is one of the latest technology trends allowing better customer engagement and experience for call centers.
Brand awareness is growing in popularity among consumers. One way a company can improve their branding is through using enhanced caller ID. Your caller ID is the first impression for customers on outbound calls.
The holiday volume is about to hit. In the second part of the holiday prep series, we talk about how not every issue needs a one-on-one phone conversation. Find out how you can increase agent productivity by encouraging contact over SMS and email.