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Learn about the latest features added and software updates performed on the CallTools.com platform here. Whether it’s a new tool to try out or an overhauled component of the software, read about the latest here.
Housing a call center can be an expensive and time consuming process. Outsourcing a call center can...
Equip your employees with the best you possibly can. There are some great headset options at both en...
The holiday volume is about to hit. In the second part of the holiday prep series, we talk about how not every issue needs a one-on-one phone conversation. Find out how you can increase agent productivity by encouraging contact over SMS and email.
SMS is not a common sales channel. While it may seem informal, there are great uses for text messaging for inside sales. Learn the proper way to nurture leads and reach existing customers over SMS. Take it one step further with a system that allows for template creation, and you’re well on your way to success.
Inbound Skill-Based Routing distributes calls to agents based on skill level, with your highest-performing agents receiving calls first. Make sure your customers receive the best experience possible when you distribute calls from top to bottom.
Texting has exploded in use and popularity over the past ten years due to its convenience. As the world speeds up, sending a quick text is often easier than sitting down for a phone call. Learn about Business SMS for Contact Centers, the latest feature from CallTools.com.
Automatically push the day’s call recordings to Dropbox with the newest integration from CallTools.com. Increase redundancy measures, remain in compliance, and rest assured that you have a backup of every call made.
What is Interactive Voice Response? The days of a friendly receptionist answering your inbound call are nearing their end. As large companies receive greater amounts of calls, they opt to simplify the sorting of inbound calls with Interactive Voice Response software. IVR allows for quick funneling of inbound calls to appropriate departments or specific individuals. […]
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