First call resolution rate is one of the most significant KPI indicators to analyze the efficiency of a contact center. These tips can help your contact center improve its FCR and provider a better customer experience.
Analyzing Your Dialer Configuration with These 9 KPI Metrics
Monitoring your outbound campaign performance is essential to ensure agents have the tools they need. One aspect to monitor is your dialer configuration. These KPI metrics can indicate issues with configuration.
Improving Your Dialing Experience with Call Management
Selecting the right tools for you contact center can help improve your call management strategies. Proper agent training can also compound on the effectiveness of your campaigns in conjunction with tools.
8 Tips to Improve Your Customer Engagement Strategy
Customer acquisition and retention is critical for contact centers. Developing a good customer engagement strategy takes diligence, data and foresight. These tips can help improve your customer engagement and experience.
Leveraging Your Call Center Software to Work for You
Managing a contact center whether inbound, outbound or blended pose a variety of challenges. However, leveraging your contact center software in the right way can ensure your campaigns and agents excel.
5 Benefits of a Predictive Dialer for Small Businesses
Predictive dialers have many benefits. But is your dialer working for your small business? These are some benefits of using a predictive dialer for your small business operations.
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