Create Confidence In Your Call Center
Getting a consumer on the phone is the first challenge those in the collection industry face. Successful calls come down to the quality of service and care given to each consumer, each call. Collectors are effective communicators, the mediators of the cash flow system. They improve the bottom line and improve consumer-company relations. CallTools is designed for efficiency and communication. No more listening to voicemails, and more time conversing with consumers.
Talk More, Dial Less.
Spend less time trying to reach consumers and more time creating a conversation. CallTools allows you to dial many numbers at once and only connects you when consumers pick up the call. Predictive dialers can improve contact rates by skipping voicemail, making it easier to reach debtors live. Decrease the amount of time waiting, and increase the amount of time talking.
Turn Conversations Into Conversions
CallTools includes a powerful suite of software tools to help you connect and collect. Keeping a record of information during your call with consumers is important. Our dialer allows agents to review important details about each consumer and take notes during the call. Knowing your customers’ unique situations allows you to be empathic and build trust. Display scripts to ensure consistent, effective communication. Schedule follow-up calls in CallTools and maintain the connection to complete collections. Conversations become conversions with customer satisfaction.
CallTools.com’s Preview dialer is a cloud-based software, requiring little hardware. All you need is a headset and a computer to begin dialing.
Work Anywhere on the Cloud
Cut the amount of hardware needed. All you need is a computer and a headset for each person dialing.
Maintain Qualified Leads
Don’t lose your contacts. We integrate with over 20 CRMs; yours is likely on our list.
Improve Customer Experience
Maintain dialing compliance. Our list management system scrubs for Federal Do Not Call and mobile numbers.
Scalable at Any Size
Whether you’re a team of one or 100, we’re here to scale with and support you as you grow.
Stay informed about your dialing. Track call data in real time from the manager dashboard.
No IT guy? No problem. Our in-house support team is here to help you through every step of the way.
Streamline your work processes and improve your chances of debt recovery
Want More From Your Collections Dialer?
Let our platform experts show you on a live demo!