Outbound Power Dialer
Increase your outbound capabilities instantly with our powerful predictive dialing system. Our dialer instantly connects agents to customers for sales or service calls, dialing up to 7 lines per agent, efficiently skipping answering machines, dead numbers, and more.
Inbound Call Center
You expect more out of your employees while customers expect more from your business. Exceed expectations by easily managing every call and each agent in your call center. Call distribution, real time analytics and recordings keep you on top of your inbound calls.
Additional Features Include
Live Agent Monitoring
Monitor agent stats and productivity directly from the manager dashboard. Inbound call metrics keep you informed about your team while notifications keep you updated.
Skill Based Routing
Assign agents to one or more campaigns simultaneously and seamlessly using a skill based routing system. It’s a simple or complex, as you need it to be.
Enhanced Voicemail Detection
Stop wasting time on voicemails, our intelligent voicemail detection software keeps your agents constantly productive while avoiding voicemails.
Need to playback a call from earlier? No problem, all your calls are stored securely in the cloud for easy access. Download any call in wav audio format directly to your computer instantly! Recorded calls are maintained for 30 days at no additional cost.
Manage many phone lists painlessly. List scrubbing, list campaign sharing, list recycling, list exporting controls, and list performance reporting all make for a productive list management suite.
All new accounts come with a complimentary 1 on 1 training with one of our friendly support techs. They also gain access to CallTools training videos and a setup wizard to get the most out of the software.
In-Depth Reporting & Analytics
With over 15+ types of reports available, gain true insight into what campaigns are working best for your company. Keeping track of agent productivity is simple with our live agent monitoring.
- View reports from anywhere, all you need is a browser and an internet connection!
- Use reporting metrics to dial in your campaigns to run as efficient as possible.
- Get a visual representation of how well your campaigns are currently doing.