Inbound Call Center Software
Stay Connected on All Fronts
There’s no need for a third-party software with the inbound call center solution from CallTools.com. Inbound calls balance the outbound campaigns made on the predictive dialer. If your prospects or customers can’t call your agents back, how can they provide further information? Keep your agents in touch with prospects and customers with the help of inbound dialing.
Transform your agents into an unstoppable sales team with inbound call center capabilities on the CallTools.com platform. Use an inbound caller ID to direct calls to your sales team and streamline your customer experience. Settings allow you to distribute calls evenly through agents, ensuring a live answer or chance to leave a message for every customer.
Inbound dialing is included on your predictive dialer platform. Loading the power of a predictive dialer with inbound capabilities creates a fully-fledged outbound and inbound call center solution. Empower your agents to outperform, backed by the feature-packed CallTools.com call center platform.
Track Agent Performance with Included Features
- Call Logs
Information for each inbound call received is stored in your call log. Sort inbound calls by call length, agent who took the call, disposition, and more to keep calls organized. Your call logs work with you to provide the information you need when you need it.
- Live Agent Monitoring
Listen in on live agent calls, without their knowledge, to monitor performance. Whisper to agents on calls for in-the-moment coaching. Barge into difficult calls to handle the situation. Live agent monitoring is useful for both quality assurance and training purposes alike.
- Real Time Reporting
Stay in control of your outbound and inbound call center with the help of Real Time Reporting. Reach daily quotas and track KPI progress from the reports dashboard. View total calls, live calls, active campaigns, abandonment rate, and more with easy-to-read visual charts.
- Call Recordings
Call recordings help train new agents in what to do and what not to do, and hold current agents accountable for their phone conduct. The system records each call your agents answer then stores them for 30 days. Recordings are available for download if you need to save them.