Inbound Call Center Software
Exceed Your Customer’s Expectations on Every Call
The right inbound solution can empower your agents to perform at greater capacities. Our inbound call center software distributes calls quickly while providing your service & sales agents with the knowledge to assist clients faster. Analytics and recordings are also included, allowing managers to hold employees accountable on the phone as well as providing training materials for increasing agent effectiveness.
Providing a quality experience over the phone can show your commitment to clients, while exceeding customer expectations can lead to lifelong partnerships. Are you properly managing your inbound calls?
- Expedite Inbound Service & Sales Calls
- Distribution Routes Calls to Agents
- Caller Information Displays Instantly
- System Holds Employees Accountable
- Recordings & Analytics Included
Inbound Call Center Features
Live Agent Monitoring
Monitor agent stats and productivity directly from the manager dashboard. Inbound call metrics keep you informed about your team while notifications keep you updated.
Get calls to your reps in one of many ways; Direct Forwarding, Hunt Group calling, Multi-ring, Follow Me calling, and more. Ring up to 10 numbers at once with our powerful distribution options.
Displays call data in multiple formats to help you learn from your call analytics. Detailed calls logs with caller id, date/time stamps, duration, and call recording audio.
Exceed expectations by instantly receiving information about callers in a screen popup. This allows agents to be more efficient and effective when answering inbound customer service calls.
Need to playback a call from earlier? No problem, all your calls are stored securely in the cloud for easy access. Download any call in wav audio format directly to your computer instantly! Recorded calls are maintained for 30 days at no additional cost.
Manage call dispositions, opportunity trackers, contact reminders and more from within the dialer using the CallTools.com Customer Relationship Management tool included with our predictive dialing system.
Track Your Sales Team
Every Agent Can Have a Unique Number
One challenge that sales teams have is making sure that the right person gets the right lead. This can be challenging when territories cross over and certain ads are sent out on behalf of specific sales people. Rather than dealing with the office confusion and what is bound to be a conflict, assign each salesperson their own unique call tracking number to use on their ads specifically. This way regardless of whether they are posting on social media, paying for a direct mail piece, handing out their business card, or buying an ad in the local paper – if an ad generates a call, it will go to the right salesperson every time, eliminating any potential conflict. This aspect of call tracking also makes it possible for managers to tell which salesperson is producing calls through their outbound activities.
Use Inbound Numbers to Test Anything
Our inbound call center software can be incredibly useful when testing different landing pages or web designs. You can use a unique phone number for each landing page, and run the exact same promotion, to see which page delivers more conversions. Simultaneously, if you want to know how far a reader is going down your landing page before making the call – place a unique phone number at various places on your website. For example, you can have a phone number listed in the header, another one midway down the page, and a third phone number in a popup box. This will tell you what content, graphics, or call to action is delivering results so that you can replicate these efforts and make changes to what isn’t working. You can use call tracking to test various web solutions as frequently as you feel like increasing your sales numbers. This simple call tracking tool makes it possible to tell immediately when something is producing results either online or offline.