# CallTools: Call Center Software

> Software call centers trust with built\-in web phone and in\-house support\. Give your teams the tools they need to increase productivity today\. Learn more\.

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## Pages
- [About](https://calltools.com/about/)
- [Contact](https://calltools.com/contact/)
- [Answering Machine Detection](https://calltools.com/answering-machine-detection/)
- [Auto Dialer](https://calltools.com/auto-dialer-software/)
- [Auto Insurance](https://calltools.com/auto-insurance/)
- [Automatic Call Distribution](https://calltools.com/automatic-call-distribution/)
- [Blog](https://calltools.com/blog/)
- [BPO](https://calltools.com/bpo-business-process-outsourcing/)
- [Call Management](https://calltools.com/call-management/)
- [Caller ID Reputation](https://calltools.com/caller-id-reputation/)
- [Click to Call Extension](https://calltools.com/click-to-call-extension/)
- [Collections](https://calltools.com/collections/)
- [Compliant Call Center Features](https://calltools.com/compliant-call-center-features/)
- [CRM, SMS \& Email](https://calltools.com/crm-sms-email/)
- [Dial Flux Human Dial Software](https://calltools.com/dial-flux-human-dial-software/)
- [Dynamic Scripting](https://calltools.com/dynamic-scripting/)
- [Enterprise](https://calltools.com/enterprise/)
- [Financial Services](https://calltools.com/financial-services/)
- [Home](https://calltools.com/)
- [Home Services](https://calltools.com/home-services/)
- [Inbound Call Center](https://calltools.com/inbound-call-center/)
- [Integrations](https://calltools.com/integrations/)
- [List Management \& Live Filters](https://calltools.com/list-management-live-filters/)
- [Medicare Advantage](https://calltools.com/medicare-advantage/)
- [Outbound Call Center](https://calltools.com/outbound-call-center/)
- [PBX Phone System](https://calltools.com/pbx-phone-system/)
- [Predictive Dialer](https://calltools.com/predictive-dialer/)
- [Preview Dialer](https://calltools.com/preview-dialer/)
- [Real Estate](https://calltools.com/real-estate/)
- [Reviews](https://calltools.com/reviews/)
- [Sales \& Telemarketing](https://calltools.com/sales-telemarketing/)
- [Small Business](https://calltools.com/small-business/)
- [Solar Energy](https://calltools.com/solar-energy/)
- [Speed to Lead](https://calltools.com/speed-to-lead/)
- [Technical Support](https://calltools.com/technical-support/)
- [Tour](https://calltools.com/tour/)
- [VOIP Phone Platform](https://calltools.com/voip-phone-platform/)
- [Power Dialer](https://calltools.com/power-dialer/)
- [FFL Dialer](https://calltools.com/ffl-dialer/)
- [GHL Dialer](https://calltools.com/ghl-dialer/)
- [Insurance Dialer](https://calltools.com/insurance-dialer/)
- [Roofing Dialer](https://calltools.com/roofing-dialer/)
- [Mortgage Dialer](https://calltools.com/mortgage-dialer/)
- [Progressive Dialer](https://calltools.com/progressive-dialer/)
- [Parallel Dialer](https://calltools.com/parallel-dialer/)
- [HubSpot Dialer](https://calltools.com/hubspot-dialer/)
- [Marketing Dialer](https://calltools.com/marketing-dialer/)
- [Salesforce Dialer](https://calltools.com/salesforce-dialer/)

## Posts
- [Measuring Your Customer Satisfaction Score \(CSAT\) for Success](https://calltools.com/blog/measuring-your-customer-satisfaction-score-csat-for-success/): Keeping your customers satisfied ensures repeat business, higher referrals, and improved agent morale\. These are some ways your call center can improve its customer satisfaction score \(CSAT\)\.
- [8 Simple Strategies to Reduce Call Abandonment Rates](https://calltools.com/blog/8-simple-strategies-to-reduce-call-abandonment-rates/): Abandonment rates are a vital KPI metric that contact centers should monitor to protect their brand's reputation\. These are some ways your call center can streamline operations for your customers' experience\.
- [12 Best Practices for Optimizing Your Parallel Dialing](https://calltools.com/blog/12-best-practices-for-optimizing-your-parallel-dialing/): Successful outbound dialing campaigns require the correct set of tools in conjunction with proper agent training and management\. A parallel dialer is a powerful tool that allows your agents to connect with customers efficiently\.
- [Maximizing Agent Talk Time \(ATT\) Without Causing Burnout](https://calltools.com/blog/maximizing-agent-talk-time-att-without-causing-burnout/): Stress on your call center agents can lead to higher burnout and negatively impact your customers' experience\. Streamlining call center operations and providing proper agent training can improve ATT\.
- [How to Achieve STIR/SHAKEN Call Compliance](https://calltools.com/blog/how-to-achieve-stir-shaken-call-compliance/): Ensuring your calls reach your customers and leads is imperative for modern contact centers\. To bolster your call's reputation, adhering to STIR/SHAKEN call compliance standards begins with your dialing behavior\.
- [Why Customers Still Demand Humans: Navigating the Delicate Balance of AI Voice Automation](https://calltools.com/blog/ai-voice-automation-human-customer-support/) : AI voice automation can streamline customer interactions while human support provides empathy and personalized assistance. These are some ways businesses can balance AI automation with human customer service.

## APIs
- [Contacts](https://calltools.com/blog/api/contacts/)
- [Notes](https://calltools.com/blog/api/notes/)
- [DNC](https://calltools.com/blog/api/dnc/)
- [Appointments](https://calltools.com/blog/api/appointments/)
- [Dispositions](https://calltools.com/blog/api/dispositions/)

## Glossary Terms
- [10DLC](https://calltools.com/glossary/10dlc/)
- [Answer Immediately](https://calltools.com/glossary/answer-immediately/)
- [Do Not Contact List](https://calltools.com/glossary/do-not-contact-list/)
- [AVG Post Call Time](https://calltools.com/glossary/avg-post-call-time/)
- [Agent Status: On A Call](https://calltools.com/glossary/agent-status-on-a-call/)

## Videos
- [Purchasing Phone Numbers](https://calltools.com/videos/purchasing-phone-numbers/)
- [Uploading Phone Lists](https://calltools.com/videos/uploading-phone-lists/)
- [Campaign Stats \& Settings](https://calltools.com/videos/campaign-stats-settings/)
- [Agent Dashboard, Calling \& Layout](https://calltools.com/videos/agent-dashboard-calling-layout/)
- [Reports \& Performance](https://calltools.com/videos/reports-performance/)

## Tags
- [Calling Software](https://calltools.com/topic/calling-software/)
- [Call Management](https://calltools.com/topic/call-management/)
- [Agent Productivity](https://calltools.com/topic/agent-productivity/)
- [Call Metrics](https://calltools.com/topic/call-metrics/)
- [Calling Agents](https://calltools.com/topic/calling-agents/)

## Optional
- [Sitemap index](http://calltools.com/sitemap_index.xml)