Amplify team's productivity with our sophisticated High Speed Predictive Dialer.
We Integrate with Industry Leaders
Lead your industry using the top tools for your business. Switch to the dialer built with speed, precision, consistency, and sales at the forefront. The Predictive, Power, and Preview dialing platform from CallTools.com excels your workforce to the next level. If you’re at the top and feel there’s no reason to change your software, you need to experience the difference.
Increase Connectivity 300%
Crystal Clear Call Quality
Speed your telemarketers through large lists in no time. Agent downtime is a thing of the past with increased connectivity and improved dialing capabilities. The Predictive Dialer’s algorithm determines the best dialing speed for your team and makes adjustments when necessary. With the intelligence it gathers, the dialer does the decision-making for you, allowing you to focus on the task at hand.
When you need to dial with intent and have the close on your mind, it is time to use the Preview Dialer. Lead information, including the disposition and previous notes, load in a screen pop. Agents click-to-call leads they want to reach and the dialer calls only that lead. Preview Dialing requires the most attention but provides the best returns when used for high-quality leads.
Contact lists of pre-qualified leads quickly with even just a few agents. The Power Dialer boasts dialing capabilities that increase productivity by up to 300%, keeping your agents connected to a live call every time. Once the call is connected the dialer shuts off to avoid missed opportunities. You select a speed to dial at and it pushes the same amount of channels until you change the settings.
Dial the largest amount of customers in the shortest amount of time with 30 channel capability.
Control your data. Manage campaigns and list recycling within settings. Set redial rules to determine which contacts to call when. List scrubbing for mobile and Federal Do Not Call numbers is also included.
Rather than waiting for call recordings, monitor agent performance in real time with Live Agent Monitoring. Managers can check agent status, Listen in on live calls, Whisper to an agent, or Barge in on calls.
Call logs return details for each call, including number, information gathered, and talk time. Data reporting in both visual and numerical form is available on manager and agent dashboards.
Train properly and maintain quality control with Call Recording. Recordings are accessed in your call logs where they are stored for 30 days. Call recordings can also be downloaded to save for future use.
Cloud based software means no-hassle setup, minimal hardware, and automatic updates. Your contact software will be up at all times, ready for your agents to begin dialing. Also access statistics on your phone.
Add agents on the fly as your business continues to grow with no difficulty. Cloud based software grows quickly with your business. Once they are part of the team they just log in and begin dialing.
Dial smart with Predictive, Power, and Preview dialing, all on the same platform. Each offers different speeds and settings to help you whether you are a telemarketing team or a powerhouse sales force.
Optimize your call center operational efficiency with CallTools. Manage agents from the manager dashboard to keep an eye on key performance indicators and metrics, with customizable dashboards that work for you.