Increase Productivity by 500% Automatically
Often referred to as power and auto dialers, a predictive dialer uses an algorithm that will make your team more efficient by enabling them to reach more customers or prospects in a shorter period of time.
If you are looking to grow your revenue while taking your campaigns to the next level – you need predictive dialer software. Our cloud-based solution is inexpensive, there is no equipment or software to purchase. All you need is a headset and computer to begin dialing from anywhere with our high-tech solution. The hosted outbound dialer will call through your list and transfer live calls to awaiting agents, quickly skipping voicemails, answering machines and dead numbers to instantly increase productivity.
- Instantly Reduce Agent Downtime
- Boost Sales & Customer Satisfaction
- Scale Anytime with Unlimited Capacity
- Automatically Skips Bad Numbers
- Recordings & Analytics Included
Start Dialing in 3 Easy Steps
Predictive Dialing System Features
Live Agent Monitoring
Monitor agent stats and productivity directly from the manager dashboard. Outbound call metrics and notifications keep you informed about your team.
Skill Based Routing
Assign agents to one or more campaigns simultaneously and seamlessly using a skill based routing system. It’s as simple or complex, as you need it to be.
Enhanced Voicemail Detection
Stop wasting time on voicemails, our intelligent voicemail detection software keeps your agents constantly productive while avoiding voicemails.
Manage many phone lists painlessly. List scrubbing, list campaign sharing, list recycling, list exporting controls, and list performance reporting all make for a productive list management suite.
Need to playback a call from earlier? No problem, all your calls are stored securely in the cloud for easy access. Download any call in wav audio format directly to your computer instantly! Recorded calls are maintained for 30 days at no additional cost.
Manage call dispositions, opportunity trackers, contact reminders and more from within the dialer using the CallTools.com Customer Relationship Management tool included with our predictive dialing system.
What Makes a Predictive Dialer So Powerful?
The Difference Between Auto, Power and Predictive Dialing Software
Although we offer multiple dialing types (power, preview and predictive), the predictive dialer is one of the most powerful features within our call center software. Auto and power dialing simply calls through a set amount numbers at a time, connecting agents to live calls. However, a predictive dialer uses an algorithm to keep agents on the phone at all times. Using call metrics, predictive dialing software will calculate how long it takes to connect to a live call along with agent talk times to determine when to throttle calling up or down.
- Throttles Calls for Performance
- More Efficient Than Power Dialing
- Lower Agent Idle Times to Below 5%
- Connect Agents to More Live Calls
- Cloud-Based/Hosted Solution
Consolidate Your Employees
All Agents on One Virtual Contact System
When you use our virtual predictive dialer software you can have agents dialing or accepting calls from home or across the country. If you want to generate more sales or appointments diversifying your sales times, do what contact centers have been doing for years. Powering dialing will automatically transfer live calls to your agents, regardless of where they are located so that your agents can spend time closing sales & helping customers instead of dialing. Management will be able to track your teams results using call recording along with real time metrics such as how many calls they took, how long they were on the phone and call dispositions.
Save Time & Money
Increase Call Volume & Contact Ratios
A hosted predictive dialer system can help to make your company more profitable by eliminating the time your employees are wasting dialing the phone, waiting for someone to answer and even leaving voicemails. Since payroll expense is typically one of the largest expenses companies have to deal with, by saving your employees time, you will also be saving money. A predictive dialer helps by keeping agents on the phone with people that could use your services, all day long. A predictive dialer allows your call agents to focus on closing sales, setting appointments, and connecting with prospects while simultaneously keeping track of those calls.