Customer Reviews
Power Your Outbound Campaigns
User Friendly
Customizing your campaigns is a breeze. No engineer required.
Live Monitoring
Oversee your agents performance in real-time, allowing you to barge, whisper, or monitor any activities.
Sales with 1-Click
Leverage our flexible API to integrate with your existing or future organization tech-stack.
In-Depth Reports
Robust reporting to track your team performance and KPIs.
Track Performance
Measure your campaigns and agent performance, so you can optimize on the fly.
CRM Included
This All-in-one platform allows you to manage your clientele all in one location.
List Management
Segment and target your lists so you can personalize the experience— at scale.
Target Dialing
Our Live Filters target subsets of data without the need to import and exporting lists.
The Dialing Solution for Every Industry
Dialing software isn’t just for call centers anymore. CallTools.com’s Preview Dialer solution combines your office phone with your Customer Relationship Manager. Whether you’re scheduling appointments, sending client reminders, or calling prospective customers, the Preview Dialer simplifies the process.
Organizing information from your office calls has never been easier. Call your customers from the easy-to-navigate dialing interface. Automatically export customer and call data to your third-party CRM with the click of a button, saving only the information you need.
Dental Offices
Call Centers
Accounting Firms
Individual Operations
Political Campaigns
Law Offices
Small Businesses
Real Estate Agents
What is a Preview Dialer?
A preview dialer is as easy as dialing gets.
A preview dialer is as easy as dialing gets. Using a preview dialer eliminates the need to dial numbers by hand. Instead, upload your list of customers or clients into the system. Search for a specific contact, or scroll through each one, then click to call them one-by-one.
With a cloud-based preview dialer, there is no need for intensive hardware setup; all you need is a headset and a computer. We’ll handle the software updates, you handle your calls.
Start dailing in 3 easy steps
Upload Your Contacts
Login to Your Agent Dashboard
Start Dialing
Smart Contact View
One-Click Dialing
See only the information necessary for making successful calls. Cycle through each contact or search for a specific name. Access notes for each contact and edit or update any contact details. View appointments and receive reminders in real-time. All accessible directly from the dashboard.
- Target Dialing – The Latest in Preview Dialing
- Preview Dialing for Call Centers
Target Dialing – The Latest in Preview Dialing
Take control of your communication by combining your dialing and CRM into one. Leave traditional phone calls behind in favor of a solution that meets your needs. You can simplify your dialing while maximizing your productivity. Stay on top of customer relationships with accessible data every time you call.
With the newly-improved preview dialer, you can create lists as specific as your needs.
Limit dialing to those you need to call, based on:
- Triangle Business Hours
- Triangle Time Zones
- Triangle State
- Triangle Area Code
- Triangle And More!
Preview Dialing for Call Centers
If you run a smaller call center, CallTools.com’s preview dialer may be enough to meet your needs. If the fully-equipped predictive dialer is too powerful for your center, the preview dialer can supplement. Remain active and engaged with your customers while you dial, with their information available at your fingertips.
You can use the preview dialer to qualify leads in an effective manner. Though using a preview dialer takes more time than a predictive dialer, an agent can navigate IVRs and correctly identify voicemail boxes every time. Predictive dialers handle large lists faster but eliminate your control. Preview dialers bring precision and control back into your hands.