Sales & Telemarketing Calling Software

Sales and telemarketing dialer software automates outbound calling so your agents spend their time in live conversations instead of manually working through a list. CallTools gives sales teams three dialing modes – predictive, power, and preview – each engineered for a different selling motion, so whether you’re running high-volume cold outreach or managing a multi-touch consultative sales process, your team always has the right tool for the job.

Predictive dialing calls multiple numbers simultaneously and connects your agent the instant a live person answers – best for high-volume cold lists where speed and volume drive results. Power dialing advances to the next contact automatically as soon as a call ends, keeping one conversation going at a time – ideal for warm follow-up where the agent should be fully ready when someone picks up. Preview dialing surfaces the contact’s full record before the call connects, giving the agent time to review history and notes – the right choice for consultative selling where personalization from the first word makes the difference.

CallTools eliminates the dead time between dials by automating the entire dialing process. Instead of manually dialing, waiting through unanswered calls, and moving to the next contact by hand, agents are connected directly to live conversations – one after another throughout their shift. Sales managers using CallTools consistently report dramatic increases in agent talk time per hour, which is the single biggest driver of outbound sales productivity.

Yes. Live Agent Monitoring lets managers listen in on any active call in real time, whisper coaching to the agent privately without the prospect hearing, or barge in directly if the situation calls for it. All of this is accessible from a laptop or mobile device, so you can manage your sales floor from anywhere – not just from a fixed desk on the call center floor.

A screen pop is the automatic display of a contact’s full record the moment a call connects – before your agent says a word. Name, history, prior call notes, and disposition details all surface instantly so your rep can open the conversation with context instead of scrambling to pull up information mid-call. For sales teams running high volumes, screen pops are one of the most direct ways to improve conversation quality and conversion rates at scale.

CallTools includes a built-in CRM that handles contact management, call notes, and disposition tracking directly inside the dialer – so agents never have to switch between applications mid-call. For teams already using Salesforce, HubSpot, or other CRMs, native integrations sync data in both directions automatically. You can use the built-in CRM, your existing platform, or both together – whichever setup keeps your team moving fastest.

CallTools connects your agent to the line the instant a prospect picks up, so the conversation starts naturally from the first word. Prospects experience a seamless, live connection – which builds trust immediately and keeps the call moving in the right direction from the opening second.

Yes. SMS is built directly into CallTools, so agents can send a follow-up text the moment a call ends – whether that’s a quote, a link, a meeting confirmation, or a simple check-in. Every text threads back to the contact record in the CRM, giving your team a complete view of every touchpoint in one place.

CallTools tracks calls made, contacts reached, total talk time, conversion rate by agent, conversion rate by list, and full disposition breakdowns – all updated in real time. The reporting section also supports custom report builds for teams tracking metrics specific to their sales process or campaign structure.

The manager dashboard displays live stats by agent and by campaign in a single view – updated in real time throughout the day. Managers can instantly see who is hitting their numbers, which campaigns are generating conversations, and where coaching is needed – so decisions get made in the moment rather than after the day’s results are already locked in.