Improving your customer’s experience is essential in building your brand’s loyalty. Call scoring can be an effective tool for this. It allows managers to identify areas agents excel and potential bottlenecks in customer interactions.
Setting up a new dialing campaign can be daunting. However, a non-profit dialing campaign can pose additional challenges. These are some things you should consider when planning your next non-profit dialing campaign.
Cloud contact center software helps improve the scalability of your contact center dramatically. It can allow you to scale your staff up or down during peak seasons. These are the five main benefits of using cloud-based software.
Your lists are a crucial tool for your outbound dialing campaigns. Analyzing these list KPI metrics can help determine the effectiveness of your list. By doing so, managers can properly gauge profitability of a campaign.
An outbound campaign needs the right tools to help agents succeed. The dialing software your uses can provide key benefits that can benefit your campaign. These are some factors to look for in selecting your dialing software.
Call compliance is essential for contact centers conducting outbound dialing. Abiding by the TCPA, DNC and ensuring your calls are STIR/SHAKEN compliant can help bolster the success of your contact center.