Political dialing campaigns have the potential to connect candidates with constituents. Abiding by proper dialing habits and utilizing the right set of tools can allow deep canvassing campaigns to be more successful.
Best Tools and Practices for a Healthcare Call Center
Managing a successful healthcare call center requires the right tools and training for your agents. Deciding between a predictive or preview dialer can improve the performance of your outbound calling campaigns.
5 Ways to Enhance Your Contact Center Agents’ Experience
Customer experience is key in a successful contact center. However, your agent’s experience can directly effect your customer’s experience as well. These tips can help improve agent experience in a modern contact center.
Choosing Between a Predictive Dialer or Preview Dialer
Predictive dialers and preview dialers both allow particular benefits. Selecting the right dialer for your campaign can enhance your success. These are the different benefits for predictive and preview dialing for different industries.
Maintaining Cohesive Teams in Hybrid Contact Centers
Hybrid contact centers have gained popularity since the pandemic. Many companies offer remote or hybrid work settings for their employees. These are some of the benefits and challenges to maintaining a hybrid workspace.
5 Reasons You Should Use Cloud Calling in 2023
Cloud calling and cloud-based software can allow your contact center greater flexibility and efficiency. Cloud-based services can provide a variety of benefits for contact centers including reduced operating costs and greater scalability.
