How Artificial Intelligence is Renovating Call Centers

Artificial Intelligence is being employed by many call centers today. While skepticism still exists, AI is proving to be a reliable tool to help managers and calling agents alike. As technology evolves, AI is likely to become a more robust tool.

Top 5 Contact Center Trends for 2021

As technology and customer trends evolve, so must call centers in order to keep up. In 2021, some trends remain and new ones are emerging. With a focus on remote workers, here are the trends your call center should be looking at for the year to come.