Increasing the capacity of your call center can get expensive if you try to throw agents at the situation. Optimize your process by using a predictive dialer the right way to scale and get more out of every calling agent on the floor.
Magnify Your Inside Sales With These 6 Inside Sales Training Tips
Every employee needs proper training to reach their sales goals and meet expectations. Using these six sales training techniques, you are sure to boost your sales and create a team of rock stars.
Utilizing SMS & Email in High Volume Call Centers | Holiday Prep Series
The holiday volume is about to hit. In the second part of the holiday prep series, we talk about how not every issue needs a one-on-one phone conversation. Find out how you can increase agent productivity by encouraging contact over SMS and email.
6 Telemarketing Headsets to Consider for 2019
Equip your employees with the best you possibly can. There are some great headset options at both ends of the pricing spectrum; you don’t have to break the bank to get a high-quality headset. Take a look at these top 6 telemarketing headsets to consider.
Proper Call Center Tools That Provide A Foundation For Agents
Let’s face it, a call center isn’t always the most productive or joyous environment. With the right tools, agent morale and productivity remain high. Keep these five call center tools in mind and you’re sure to succeed.
Recent Posts
September 20, 2023
5 Benefits of Utilizing Comprehensive Lead Routing Strategies
September 6, 2023
August 23, 2023