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Top Call Management Articles this Month

  • Recycling Lists vs. Redial Rules

    You can recycle lists and campaigns to call back all of your no answer calls. On the other hand, red...

  • Telemarketing Practices to Avoid Flags

    Telemarketing Practices to Avoid Your Getting Numbers Flagged

    Your dialing practices could be getting your numbers marked as "scam likely". Here are some telemark...

Key Features in Predictive Dialer Software

Key Features Predictive Dialer Software Provides for Agents and Managers

July 8th, 2020

Dialing software is crucial for any call center. Selecting the write dialer can be overwhelming at times. These are some of the top benefits from using predictive dialer software for both agents and managers.

AI Solutions Improving Call Centers

How AI Solutions Are Improving Call Centers: How They Work for You?

June 24th, 2020

Call centers constantly adapt new technology to be more competitive. Artificial Intelligence is one new trend that is making its way into the call center. AI solutions have proven effective in streamlining some aspects of customer service.

Whisper Coaching for Remote Agents

Whisper Coaching to Train Remote Employees

June 10th, 2020

Training remote agents, or agents working from home, can be a daunting task for call center managers. Whisper coaching is one tool that can help train calling agents in real time during a call with customers.

With Call Scoring You're the Coach

With Call Scoring, You’re The Coach

May 27th, 2020

A call center should function efficiently as a team. Each agent has to play their own part in order for the operation to run smoothly. Call scoring allows managers to assess the performance of the team and look for areas needing improvement.

Preview Dialer for Your Call Center

Is a Preview Dialer Best for Your Call Center?

April 29th, 2020

Dialers are one of the essential tools to a call center. However selecting the right dialer for your business can be challenging. These benefits of preview dialers can help increase success with your agents’ sales.

First Call Resolution in Contact Center

Successfully Master First Call Resolution in Your Contact Center

April 15th, 2020

Optimizing a call center is an ongoing process of refinement. The ultimate goal is to achieve higher first call resolution rates to increase customer satisfaction and their experience with your brand.