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Top Call Management Articles this Month

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What Types of Dialers Keep the FTC Happy?

March 20th, 2019

Federal guidelines can easily cripple a call center that chooses not to abide by the rules. A bit of research and you will find that not all dialers are created equally when it comes to compliance. Learn which type of dialer is best for your company to stay compliant and why.

Creating a Captivating Inside Sales Cadence

March 7th, 2018

Using inside sales cadences makes it easier to follow up with leads and prospects in a timely manner. Using cadences provides a strategic approach to contacting each prospect.

Boosting Contact Ratios and Compliance with Preview Dialing

February 21st, 2018

Preview dialing is often written off due to the amount of time it takes to dial numbers individually. However, dialing at a slow speed still comes with some benefits that a predictive dialer doesn’t have.

5 Software Features to Help Build Rapport

February 7th, 2018

Learn which contact center software features are most helpful when it comes to building rapport with your prospects and customers. How can you use these features to your benefit when it comes to establishing relationships?

Top Contact Center Predictions for 2018

December 27th, 2017

2017 proved to be a year of massive adjustments to continued changes in the technological spectrum for the call center industry. Find out our predictions for the trajectory of contact center solutions in 2018.

Recycling Lists vs. Redial Rules

December 13th, 2017

You can recycle lists and campaigns to call back all of your no answer calls. On the other hand, redial rules allow the system to make callback attempts while your agents actively dial through a list. Which is the best to use?