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Improving your return from sales and customer service agents relies on tracking call metrics. Without the right key performance indicators how can you properly train and maintain your teams.
Predictive dialing maximizes the number of calls your agents make per hour. It simplifies and organi...
Using a power dialer in your contact center returns the control to your hands. Increase efficiency...
Technology is advancing and not all calling software is alike. Predictive dialing is just one part of what makes modern calling software able to create more opportunities for you sales team. Have you taken advantage of redialing rules to get the most out of every lead you dial?
Are you receiving call metrics yet? Call center software provides you with key performance indicators that can improve sales quickly. See which 3 ways you can track agent performance and start increasing your closing ratios.
Everyone understands the importance of tracking Key Performance Indicators for your inbound call center. Without them, you’re operating in the dark and giving yourself little direction to work with. Which inbound call center metrics should you track, though?
Real Time Reporting and Live Agent Monitoring put you in control of your call center, whether in the office or across the country. CallTools.com’s fully-loaded, cloud-based software keeps agent accountability at a maximum when they know you could be listening at any time.
Preview dialers offer more control and precision than predictive or power dialers. While you sacrifice speed, you gain the ability to connect more directly with customers and offer more tailored service to each. Find out more about how a preview dialer can help your business.
Dialing your leads with a toll-free number is careless and impacts you more negatively than you might realize. By using Group Local Match instead you can raise answer rate and increase your credibility with the leads you call.
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Tim N.
"One of the best dialer's I have used with a lot of options and highly detailed. Great staff and tech team."
Lahra W.
"I have to say the product is great, but more importantly the people, specifically my AE. He is a true professional."
Jason M.
