A call center should function efficiently as a team. Each agent has to play their own part in order for the operation to run smoothly. Call scoring allows managers to assess the performance of the team and look for areas needing improvement.
Improving your return from sales and customer service agents relies on tracking call metrics. Without the right key performance indicators how can you properly train and maintain your teams.
You must consistently focus on methods of generating new leads for your business. However, coming up...
Traditional methods of analyzing call metrics can lack an instant impact on how you handle your inbo...
In the modern call center, the ability to be fluid and address inbound and outbound calls is imperative. Blended call center software can help your call center run more efficiently and improve agents’ productivity.
Calling agent efficiency is pivotal for a call center to operate efficiently. Ensuring your business has the right call center tools, both hardware and software, will help to ensure success between both managers and agents.
Consumers are less tolerant of sales calls than ever before. Some consumers flag phone numbers left and right. Even companies who play by the rules and remain in compliance are at risk of a carrier block. Are people accusing your company of making spam calls?
Technology is advancing and not all calling software is alike. Predictive dialing is just one part of what makes modern calling software able to create more opportunities for you sales team. Have you taken advantage of redialing rules to get the most out of every lead you dial?