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Call Metrics Info

Improving your return from sales and customer service agents relies on tracking call metrics. Without the right key performance indicators how can you properly train and maintain your teams.

Top Call Metrics Articles this Month

  • 5 Outbound Call Center Metrics You Should Be Tracking

    5 Outbound Call Center Metrics You Should Be Tracking

    Part of managing a successful outbound call center means knowing which metrics you should be trackin...

  • Is Your Caller ID Losing Your Leads?

    Is Your Caller ID Losing Your Leads?

    Dialing your leads with a toll-free number is careless and impacts you more negatively than you migh...

Is Your Marketing Performing As Good As Your Sales Team And Vice Versa?

February 6th, 2019

Without the correct key performance indicators you could be missing out on a large portion of optimization for your business. Knowing these call metrics can give you the knowledge necessary to train and grow your sales team into a machine.

Improving Profitable Call Center Metrics By Using Predictive Analytics

December 12th, 2018

Traditional call metrics can lack an instant impact on how you handle your inbound calls. Predictive analytics could tell you information about a caller quickly, such as their mood or the urgency of their situation. These types of metrics could change the direction of a call quickly, often with added benefits.

predictive dialer calling software

Is Your Calling Software Predicting Opportunities for Your Sales Team?

November 14th, 2018

Technology is advancing and not all calling software is alike. Predictive dialing is just one part of what makes modern calling software able to create more opportunities for you sales team. Have you taken advantage of redialing rules to get the most out of every lead you dial?

track key performance metrics

3 Ways to Track Agent Performance and Improve Your Sales

October 17th, 2018

Are you receiving call metrics yet? Call center software provides you with key performance indicators that can improve sales quickly. See which 3 ways you can track agent performance and start increasing your closing ratios.

5 Inbound Call Center Metrics You Should Be Tracking

November 1st, 2017

Everyone understands the importance of tracking Key Performance Indicators for your inbound call center. Without them, you’re operating in the dark and giving yourself little direction to work with. Which inbound call center metrics should you track, though?

Ensuring Agent Accountability with Live Monitoring and Reporting

May 17th, 2017

Real Time Reporting and Live Agent Monitoring put you in control of your call center, whether in the office or across the country. CallTools.com’s fully-loaded, cloud-based software keeps agent accountability at a maximum when they know you could be listening at any time.