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Improving your return from sales and customer service agents relies on tracking call metrics. Without the right key performance indicators how can you properly train and maintain your teams.
Are you receiving call metrics yet? Call center software provides you with key performance indicator...
Part of being a call center manager means fine tuning your teams and processes. These KPI benchmarks...
Monitoring your call center’s KPI is essential in optimizing processes. Live call monitoring can help, especially in remote call center environments. With this tool managers can keep on top of their agents’ performances.
Brand awareness is growing in popularity among consumers. One way a company can improve their branding is through using enhanced caller ID. Your caller ID is the first impression for customers on outbound calls.
Dialing software is crucial for any call center. Selecting the write dialer can be overwhelming at times. These are some of the top benefits from using predictive dialer software for both agents and managers.
Training remote agents, or agents working from home, can be a daunting task for call center managers. Whisper coaching is one tool that can help train calling agents in real time during a call with customers.
A call center should function efficiently as a team. Each agent has to play their own part in order for the operation to run smoothly. Call scoring allows managers to assess the performance of the team and look for areas needing improvement.
In the modern call center, the ability to be fluid and address inbound and outbound calls is imperative. Blended call center software can help your call center run more efficiently and improve agents’ productivity.
"We've tested multiple dialers available on the market. This is one is the one you want for your business."
Tim N.
"One of the best dialer's I have used with a lot of options and highly detailed. Great staff and tech team."
Lahra W.
"I have to say the product is great, but more importantly the people, specifically my AE. He is a true professional."
Jason M.
