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Technology is advancing and not all calling software is alike. Predictive dialing is just one part of what makes modern calling software able to create more opportunities for you sales team. Have you taken advantage of redialing rules to get the most out of every lead you dial?
Are you receiving call metrics yet? Call center software provides you with key performance indicators that can improve sales quickly. See which 3 ways you can track agent performance and start increasing your closing ratios.
Everyone understands the importance of tracking Key Performance Indicators for your inbound call center. Without them, you’re operating in the dark and giving yourself little direction to work with. Which inbound call center metrics should you track, though?
Real Time Reporting and Live Agent Monitoring put you in control of your call center, whether in the office or across the country. CallTools.com’s fully-loaded, cloud-based software keeps agent accountability at a maximum when they know you could be listening at any time.
Predictive dialing maximizes the number of calls your agents make per hour. It simplifies and organizes the process of dialing through massive lists and managing large amounts of prospect data. Find out how you can streamline your workforce with a predictive dialer.
Using a power dialer in your contact center returns the control to your hands. Increase efficiency, maximize productivity, accelerate call center metrics, and minimize abandoned calls with a power dialing solution.
"We've tested multiple dialers available on the market. This is one is the one you want for your business."
Tim N.
"One of the best dialer's I have used with a lot of options and highly detailed. Great staff and tech team."
Lahra W.
"I have to say the product is great, but more importantly the people, specifically my AE. He is a true professional."
Jason M.
