Rich Call Data: The Future of Caller ID

Accurate caller ID display is imperitive for outbound dialing campaigns. Rich call data aims to improve the way in which caller ID information is relayed. With this new method, consumers should gain more confidence in answering business calls.

Top 6 Contact Center Trends for 2022

Keeping up with the latest technology is essential to running an efficient contact center. AI solutions are becoming more predominant in recent years. These are some of the top trends contact centers will see in 2022.