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What is Preview Dialing?

Why Should You Use Preview Dialing?

April 5th, 2017

Preview dialers offer more control and precision than predictive or power dialers. While you sacrifice speed, you gain the ability to connect more directly with customers and offer more tailored service to each. Find out more about how a preview dialer can help your business.

Is Your Caller ID Losing Your Leads?

March 22nd, 2017

Dialing your leads with a toll-free number is careless and impacts you more negatively than you might realize. By using Group Local Match instead you can raise answer rate and increase your credibility with the leads you call.

coach agents for call center performance

Improve Call Center Performance by Analyzing These Metrics

November 8th, 2016

Having software in place to track metrics is important, but which key performance indicators should you be analyzing? Find out how to increase call center performance with a few KPI’s that can track which agents are performing and which agents need training.

call center sales kpis

Are Your Sales KPIs the Right Metrics to Reach Your Performance Goals?

October 27th, 2016

Reaching your performance goals not only takes a plan of action but also careful tracking of the correct sales KPIs. Determining which metrics are right for your company does not have to be a difficult decision, in fact, it can be as simple as looking at your goal itself. Find out how.

real time call metrics

What Metrics Are You Losing to Your Sales CRM Solution?

September 29th, 2016

Sales is heavily based on numbers, missing out on important real time metrics can result in a loss of revenue. Are you receiving information about inbound and outbound calls made by your sales team in real time? See what metrics you could be losing to your CRM and start capturing real time data today.

customer service software

How to Improve Customer Service Skills using Simple Call Center Software

June 8th, 2016

Your team’s customer service skills can improve dramatically with the proper training, however, every business operates differently. Find out how you can use call recordings and metrics from both your positive and negative interactions to see what works for your business specifically.