Streamlining your contact center can improve agent performance and customer experience by lowering queue times and enhancing the quality of service. Reducing your average handle time (AHT)can help improve this process.
Abiding by compliance can vary depending on the industry your contact center serves. Staying up to date with the latest compliance regulations, software, and management strategies can boost your brand’s reputation and sales.
The solar industry must abide by stricter compliance standards than others when engaging in outbound dialing. Using the correct type of dialer can help your agents and business succeed in your outbound solar campaign.
Many contact centers strive to achieve the highest occupancy rate for agents. However, this rate should vary depending on the communication channel. Achieving an optimal occupancy rate helps agents address inquiries more efficiently.
Customer experience is essential for any business. However, contact centers must cater to customer needs to set themselves apart from competition. These key KPI metrics can indicate the level of your contact center’s customer experience.
Political dialing campaigns have the potential to connect candidates with constituents. Abiding by proper dialing habits and utilizing the right set of tools can allow deep canvassing campaigns to be more successful.