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Calling Agents Info

Getting the most out of your calling agents starts with training. If you are not utilizing software to improve your agent calls through call recordings and reporting, your competition is getting ahead.

Top Calling Agents Articles this Month

  • 5 Outbound Call Center Metrics You Should Be Tracking

    5 Outbound Call Center Metrics You Should Be Tracking

    Part of managing a successful outbound call center means knowing which metrics you should be trackin...

  • How Call Centers Benefit From CRM Software

    How Call Centers Benefit From CRM Software

    Running a call center requires the right tools in order to guarantee a high level of satisfaction fo...

Is Your Marketing Performing As Good As Your Sales Team And Vice Versa?

February 6th, 2019

Without the correct key performance indicators you could be missing out on a large portion of optimization for your business. Knowing these call metrics can give you the knowledge necessary to train and grow your sales team into a machine.

How Does Calling, Texting and Emailing Prospects Build Rapport

January 23rd, 2019

Building rapport starts the first time you make contact with a lead but it does not have to end there. Continuing to reach prospects through different mediums will improve your opportunities to build rapport throughout the sales process.

How to Close a Sale: 5 Reasons Clients Don’t Buy

December 26th, 2018

Improving your closing rates starts at understanding your prospects. Customers don’t buy the company, they buy sales agents. See how you could be closing more deals and learn the 5 reasons prospects don’t convert to customers to avoid these pitfalls later.

Improving Profitable Call Center Metrics By Using Predictive Analytics

December 12th, 2018

Traditional call metrics can lack an instant impact on how you handle your inbound calls. Predictive analytics could tell you information about a caller quickly, such as their mood or the urgency of their situation. These types of metrics could change the direction of a call quickly, often with added benefits.

track key performance metrics

3 Ways to Track Agent Performance and Improve Your Sales

October 17th, 2018

Are you receiving call metrics yet? Call center software provides you with key performance indicators that can improve sales quickly. See which 3 ways you can track agent performance and start increasing your closing ratios.

sms best practices

How Can My Business Use SMS To Get In Contact With Customers?

October 3rd, 2018

Boost contact ratios with SMS by knowing the best times to contact customers and the best practices. Start building customer rapport with an SMS campaign that puts you in contact with your customers the right way.