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Calling Agents Info

Getting the most out of your calling agents starts with training. If you are not utilizing software to improve your agent calls through call recordings and reporting, your competition is getting ahead.

Top Calling Agents Articles this Month

  • How to Increase Your Call Center Productivity

    How to Increase Your Call Center Productivity

    Improving the productivity of your call agents really only requires a few basic changes that will dr...

  • Considering Call Center Outsourcing? The Pros and Cons of Outsourcing

    Considering Call Center Outsourcing? The Pros and Cons of Outsourcing

    Many businesses are considering call center outsourcing because of the perceived cost benefits. Howe...

Boost Sales With Inside Sales Techniques

Magnify Your Inside Sales With These 6 Inside Sales Training Tips

August 7th, 2019

Every employee needs proper training to reach their sales goals and meet expectations. Using these six sales training techniques, you are sure to boost your sales and create a team of rock stars.

Training Call Center Agents For Holidays

Training Call Center Agents For The Unknown | Holiday Prep Series

July 10th, 2019

With the holiday season comes higher call volume. First and foremost, you’re going to want to get everyone ready for the busy season. Find out what to train for and how to go about it, in part one of our “Holiday Prep Series.”

Interview Inside Sales Agents

Interviews That Identify the Best Inside Sales Reps

June 26th, 2019

It’s difficult to know whether a person will perform well based only on their interview. Still, there are some questions to ask that help eliminate the most difficult people. Learn some great tips to help you find the best employees for the job!

Build Rapport Over The Phone

Build Rapport Over the Phone with This List of Best Methods

May 1st, 2019

Start building rapport with this large list of methods but remember the major points you can’t afford to miss. Find out how to have great rapport that yields returning customers and prospects every time.

When To SMS Prospects

When Is the Right Time to SMS Message Your Prospects?

April 17th, 2019

There is always an urge to reach out to prospects in any way possible. However, knowing when is the right time to use the proper forms of communication is essential. Building rapport does not happen overnight, but it can be lost instantly.

top headset 2019

6 Telemarketing Headsets to Consider for 2019

April 3rd, 2019

Equip your employees with the best you possibly can. There are some great headset options at both ends of the pricing spectrum; you don’t have to break the bank to get a high-quality headset. Take a look at these top 6 telemarketing headsets to consider.