Award Winning SoftwareView the Award Winning CallTools PlatformRequest a Demo

Calling Software Info

The benefits of calling software expand daily. With technology and regulations driving the industry, it is important to stay informed on changes as they happen.

Top Calling Software Articles this Month

  • Why Should You Use Power Dialing?

    Why Should You Use Power Dialing?

    Using a power dialer in your contact center returns the control to your hands. Increase efficiency...

  • Why Should You Use Predictive Dialing?

    Why Should You Use Predictive Dialing?

    Predictive dialing maximizes the number of calls your agents make per hour. It simplifies and organi...

predictive dialer calling software

Is Your Calling Software Predicting Opportunities for Your Sales Team?

November 14th, 2018

Technology is advancing and not all calling software is alike. Predictive dialing is just one part of what makes modern calling software able to create more opportunities for you sales team. Have you taken advantage of redialing rules to get the most out of every lead you dial?

Recycling Lists vs. Redial Rules

December 13th, 2017

You can recycle lists and campaigns to call back all of your no answer calls. On the other hand, redial rules allow the system to make callback attempts while your agents actively dial through a list. Which is the best to use?

5 Contact Center Software Features You Need to Succeed

November 29th, 2017

There are hundreds of different contact center software features available depending on your needs. But which five features are absolutely necessary for your contact center’s success? Find out what to look for when you’re considering different contact center solutions.

Using Multiple Channels to Amplify Customer Experience

November 15th, 2017

Certain customers prefer that you contact them through a particular mode of communication. Whether it’s by phone, through email, or sending a text message, meet customers where they want to hear from you. Exceed customer expectations by paying attention and reaching out on the right channel.

5 Inbound Call Center Metrics You Should Be Tracking

November 1st, 2017

Everyone understands the importance of tracking Key Performance Indicators for your inbound call center. Without them, you’re operating in the dark and giving yourself little direction to work with. Which inbound call center metrics should you track, though?

Supercharge Your Small Business CRM

October 18th, 2017

Small business CRM helps you keep track of all your clients but should you include other features in your software? Find out what you need from your CRM and put each option to the test before making a purchase decision.