Award Winning SoftwareView the Award Winning CallTools PlatformRequest a Demo

Calling Software Info

The benefits of calling software expand daily. With technology and regulations driving the industry, it is important to stay informed on changes as they happen.

Top Calling Software Articles this Month

  • Why Should You Use Preview Dialing?

    Why Should You Use Preview Dialing?

    Preview dialers offer more control and precision than predictive or power dialers. While you sacrifi...

  • A Key Feature Your CRM Software is Missing

    A Key Feature Your CRM Software is Missing

    Although CRM software for small business is good at managing customer data and interactions, many sy...

When To SMS Prospects

When Is the Right Time to SMS Message Your Prospects?

April 17th, 2019

The urge to reach out to prospects any way possible is always felt, however knowing when the right time to use the right forms of communication is important. Building rapport does not happen overnight, but it can be lost instantly.

What Types of Dialers Keep the FTC Happy?

March 20th, 2019

Federal guidelines can easily cripple a call center that chooses not to abide by the rules. A bit of research and you will find that not all dialers are created equally when it comes to compliance. Learn which type of dialer is best for your company to stay compliant and why.

Does Your Call Center Have The Right Tools For The Job?

March 6th, 2019

You need to provide your employees with the right tools in order for them to succeed. This means equipping your office with quality desk furniture and more. What are the most important things to offer your employees?

How CallTools Will Help You Achieve Tony Robbins Success

February 20th, 2019

Surely you know who Tony Robbins is. If you don’t, you should look him up. Tony Robbins encourages thousands of people around the world to exceed their potential. Find out how CallTools can help your business do the same, just like Tony Robbins does for his clients.

predictive dialer calling software

Is Your Calling Software Predicting Opportunities for Your Sales Team?

November 14th, 2018

Technology is advancing and not all calling software is alike. Predictive dialing is just one part of what makes modern calling software able to create more opportunities for you sales team. Have you taken advantage of redialing rules to get the most out of every lead you dial?

Recycling Lists vs. Redial Rules

December 13th, 2017

You can recycle lists and campaigns to call back all of your no answer calls. On the other hand, redial rules allow the system to make callback attempts while your agents actively dial through a list. Which is the best to use?