Award Winning SoftwareView the Award Winning CallTools PlatformRequest a Demo

5 Contact Center Software Features You Need to Succeed

November 29th, 2017

There are hundreds of different contact center software features available depending on your needs. But which five features are absolutely necessary for your contact center’s success? Find out what to look for when you’re considering different contact center solutions.

Using Multiple Channels to Amplify Customer Experience

November 15th, 2017

Certain customers prefer that you contact them through a particular mode of communication. Whether it’s by phone, through email, or sending a text message, meet customers where they want to hear from you. Exceed customer expectations by paying attention and reaching out on the right channel.

5 Inbound Call Center Metrics You Should Be Tracking

November 1st, 2017

Everyone understands the importance of tracking Key Performance Indicators for your inbound call center. Without them, you’re operating in the dark and giving yourself little direction to work with. Which inbound call center metrics should you track, though?

Supercharge Your Small Business CRM

October 18th, 2017

Small business CRM helps you keep track of all your clients but should you include other features in your software? Find out what you need from your CRM and put each option to the test before making a purchase decision.

Minimizing Prospect Impact With a Predictive Dialer

August 23rd, 2017

Choosing which type of dialer to use in order to get a large sales message out is important. How can using a predictive dialer limit the impact and invasiveness on the prospects you reach out to compared to other options?

5 Benefits of Blending Your Inbound and Outbound Call Center Software

July 12th, 2017

Stop switching between software platforms all day! When you combine your outbound and inbound call center software, you provide agents with a well-rounded, easy-to-use platform. Everything an agent needs is available from a single program’s dashboard.