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You can recycle lists and campaigns to call back all of your no answer calls. On the other hand, redial rules allow the system to make callback attempts while your agents actively dial through a list. Which is the best to use?
There are hundreds of different contact center software features available depending on your needs. But which five features are absolutely necessary for your contact center’s success? Find out what to look for when you’re considering different contact center solutions.
Certain customers prefer that you contact them through a particular mode of communication. Whether it’s by phone, through email, or sending a text message, meet customers where they want to hear from you. Exceed customer expectations by paying attention and reaching out on the right channel.
Everyone understands the importance of tracking Key Performance Indicators for your inbound call center. Without them, you’re operating in the dark and giving yourself little direction to work with. Which inbound call center metrics should you track, though?
Small business CRM helps you keep track of all your clients but should you include other features in your software? Find out what you need from your CRM and put each option to the test before making a purchase decision.
Choosing which type of dialer to use in order to get a large sales message out is important. How can using a predictive dialer limit the impact and invasiveness on the prospects you reach out to compared to other options?
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