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Why Do You Need a Predictive Dialer

Why Should You Use Predictive Dialing?

May 3rd, 2017

Predictive dialing maximizes the number of calls your agents make per hour. It simplifies and organizes the process of dialing through massive lists and managing large amounts of prospect data. Find out how you can streamline your workforce with a predictive dialer.

Why Should You Use Power Dialing?

April 19th, 2017

Using a power dialer in your contact center returns the control to your hands. Increase efficiency, maximize productivity, accelerate call center metrics, and minimize abandoned calls with a power dialing solution.

What is Preview Dialing?

Why Should You Use Preview Dialing?

April 5th, 2017

Preview dialers offer more control and precision than predictive or power dialers. While you sacrifice speed, you gain the ability to connect more directly with customers and offer more tailored service to each. Find out more about how a preview dialer can help your business.

Is Your Caller ID Losing Your Leads?

March 22nd, 2017

Dialing your leads with a toll-free number is careless and impacts you more negatively than you might realize. By using Group Local Match instead you can raise answer rate and increase your credibility with the leads you call.

5 Tips to Write the Best Cold Calling Script

March 8th, 2017

Cold calling is a necessary aspect of every contact center. You need a team to contact prospects and warm them up, but you cannot do it properly if you don’t have the best cold calling script. Learn the five ways to amplify your cold calling scripts and take your contact center to the next level.

7 Pitfalls of Choosing to Outsource Sales Calls

February 22nd, 2017

When you outsource sales calls to outside offices, you run the risk of low agent performance, poor call quality, lack of direction, and poor training, just to start. It’s smarter to bring your sales team in-house and take back control of your call center.