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Stop switching between software platforms all day! When you combine your outbound and inbound call center software, you provide agents with a well-rounded, easy-to-use platform. Everything an agent needs is available from a single program’s dashboard.
Real Time Reporting and Live Agent Monitoring put you in control of your call center, whether in the office or across the country. CallTools.com’s fully-loaded, cloud-based software keeps agent accountability at a maximum when they know you could be listening at any time.
Predictive dialing maximizes the number of calls your agents make per hour. It simplifies and organizes the process of dialing through massive lists and managing large amounts of prospect data. Find out how you can streamline your workforce with a predictive dialer.
Using a power dialer in your contact center returns the control to your hands. Increase efficiency, maximize productivity, accelerate call center metrics, and minimize abandoned calls with a power dialing solution.
Preview dialers offer more control and precision than predictive or power dialers. While you sacrifice speed, you gain the ability to connect more directly with customers and offer more tailored service to each. Find out more about how a preview dialer can help your business.
Dialing your leads with a toll-free number is careless and impacts you more negatively than you might realize. By using Group Local Match instead you can raise answer rate and increase your credibility with the leads you call.
"We've tested multiple dialers available on the market. This is one is the one you want for your business."
Tim N.
"One of the best dialer's I have used with a lot of options and highly detailed. Great staff and tech team."
Lahra W.
"I have to say the product is great, but more importantly the people, specifically my AE. He is a true professional."
Jason M.
